Abu Dhabi, UAE: Yas Island, Abu Dhabi’s premier leisure and entertainment hub, has recently rolled out WhatsApp for Business as a guest messaging support channel, expanding the Yas Concierge’s AI communication streams and making it easier for visitors to get in touch with any questions they might have, wherever they are in the world. The region’s first-of-its-kind implementation by a destination is available 24/7 and replies to guests in English and Arabic. 

To date, more than 3,300 unique customer requests have been addressed on WhatsApp by the Yas Concierge, which provides a single point of contact for guests to Yas Island and Abu Dhabi’s award-winning attractions, including Ferrari World Abu Dhabi, Yas Waterworld, Warner Bros. World Abu Dhabi, and Yas Marina. CLYMB™ Abu Dhabi will launch WhatsApp at the end of January, while Etihad Arena is due to roll it out later in 2020.

Globally, WhatsApp is actively used in more than 180 countries by more than 1 billion people every day and in the UAE alone, nearly 8 million people (around 82% of the population) uses the messaging and chat application. Implementing WhatsApp as a guest service channel, in addition to the existing AI-powered social media chatbots, has enabled Yas Island to further ensure that guests enjoy a seamless experience on their own terms with this quick and effortless solution.

Yas Island expects to increase guest interactions on WhatsApp to over 50 thousand messages over the span of 2020. In addition to the WhatsApp messaging support service, guests can continue reaching out to Yas Concierge through phone, e-mail and social media channels such as Facebook, Instagram, and Twitter.

WhatsApp numbers for Yas Island and its attractions are as follows:

Yas Island Abu Dhabi                      +971569973960
Ferrari World Abu Dhabi               +971569973587
Yas Waterworld                                                +971569973885
Warner Bros. World Abu Dhabi  +971569973918
CLYMB™ Abu Dhabi                        +971565111271
Yas Marina                                          +971565111273

-Ends-

About Yas Island

Yas Island is one of the world’s fastest growing leisure and entertainment destinations, located on the golden shores of Abu Dhabi - just 20 minutes from downtown Abu Dhabi and 50 minutes from Dubai.

Yas Island offers holiday makers a diverse mix of award-winning leisure and entertainment experiences, from one-of-a-kind theme parks, world-class shopping and superb dining, to a links golf course, exciting water and motor sports, and the most enjoyable musical and family events… all within the 25 sq km Island.

Today, Yas Island is home to: the recently opened CLYMB Abu Dhabi, award-winning theme parks Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi and Yas Waterworld, Yas Marina Circuit (home to the FORMULA 1 ETIHAD AIRWAYS ABU DHABI GRAND PRIXTM), Yas Marina, Yas Links golf course, Abu Dhabi’s largest mall, more than 160 dining experiences, seven hotels, and indoor and outdoor concert venues - all of which are complemented by a range of visitor services that connect all attractions to one another.

For more info, please visit: www.yasisland.ae  

MEDIA CONTACTS

Laila Rihawi / lrihawi@experiencehub.com  / +971 (0) 2 497 9064

© Press Release 2020

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.