Dubai, United Arab Emirates: Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for INFINITI in Dubai, Sharjah and the Northern Emirates, adds a new feather to their cap of achievements as INFINITI claims the top spot for customer satisfaction in the luxury automotive segment in the inaugural J.D. Power 2018 U.A.E. Customer Service Index (CSI) Study SM.
Scoring an impressive 897 points (on a 1,000-point scale) for its customer service, the brand reiterated Arabian Automobiles’ commitment to differentiated customer service and delivering Total Ownership Experience. The J.D. Power 2018 U.A.E. Customer Service Index (CSI) Study is based on responses from 2,806 owners who purchased their new vehicle between September 2015 and February 2017 and took their vehicle to an authorized dealership service centre between March 2017 and February 2018. The study measures customer satisfaction across five key factors: service advisor, service initiation, vehicle pick-up, service quality, and service facility. According to J.D. Power, vehicle owners value personalised services that are designed for their convenience and that enhance their experience.
Michel Ayat, CEO of Arabian Automobiles, commented: “With consumer expectations on the rise and the automotive market becoming increasingly competitive, we are proud to be distinguishing INFINITI as a leader in providing distinctly superior service and an ever-better customer experience. We have achieved this by training our advisors and technicians to an expert level that guarantees the highest level of customer service, as well as both vehicle quality and safety. We have also expanded our network of service centres to cater to our valued clients across the emirates, and provide customers with unique services like courtesy cars to ensure we are constantly going the extra mile for them. We are proud to see INFINITI recognised as number one for customer satisfaction in the UAE but we will not rest on our laurels; enhancing the customer experience is an ongoing journey and remains a top priority for Arabian Automobiles.”
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About Arabian Automobiles Company
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With 50 years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50 years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.
Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for ten years in a row.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- 11 new vehicle sales showrooms of Nissan, 6 new INFINITI centers and 4 new vehicle sales showroom of Renault
- 6 certified pre-owned car facilities
- 24Hrs Service Center at Ras Al Khor, Dubai
- Central Logistics Centre at Dubai Industrial City
- 16 service centres
- 90 minute Express Service
- 14 spare parts outlets
- Arabian Automobiles is ISO 9001, ISO 14001 and OHSAS 18001 certified
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