|06 February, 2019

NBK Engages Customers in Latest Digital Services at Ongoing Activation held at The Avenues

Al Othman: "New advanced services enable customers to complete their transactions at anytime and anywhere without visiting their nearest branch."

NBK Engages Customers in Latest Digital Services at Ongoing Activation held at The Avenues

As part of its ongoing investments in providing advanced and safe technologies and services, the National Bank of Kuwait (NBK) is engaging with customers in an activation held at The Avenues Phase 2 until Saturday, February 9, during which the Bank focuses on presenting the latest digital banking services it has designed to serve the various needs of its customers.

First launched on Wednesday, February 6, in the presence of members of the press and NBK’s management, the ongoing activation provides customers with a live presentation of the services that benefit their lifestyles. A draw will be held on Saturday for customers of NBK who took part of the activation for a chance to win one of two smartwatches.

Speaking of the activation and the services of the Bank, Mohammed Al Othman, General Manager of the Consumer Banking Group, said: “NBK is committed to offering technologically-advanced services that are safe for our customers. These services are constantly introduced and updated on the NBK Mobile Banking App aimed at providing convenient and secure services that enable customers to complete their banking transactions quickly and easily without the need to visit their nearest branch or during their travels.”


Al Othman added: “We wanted to present these services on a one-to-one basis to allow customers to test these services and be familiarized with them. Of course, we took the opportunity to also reward our customers, giving them the chance to win a smartwatch by visiting our booth until Saturday, February 9, where they can inquire about how to enter the draw. 

Al Othman further expanded on the services saying: “We gave customers an introduction to new services and enhancements made to our NBK Mobile Banking App, ATMs and CDMs. Customers can take advantage of services such as cardless withdrawals thanks to the NBK Tap & Pay Debit Card or any other card that provides the feature, all to ensure an easy and enjoyable banking experience.”

One of the enhancements is the NBK Swift Tracking service through which customers can track their money transfers conveniently anytime, anywhere by simply logging in to the NBK Mobile Banking App and clicking on the account statement history to view the status of their transfer.

NBK also launched the standing orders service through the NBK Mobile Banking App that will allow customers to establish a monthly standing order through the App to make automatic recurring transfers, in addition to making amendments or deleting these standing orders.

The NBK Mobile Banking App also features the e-Payments Service to make electronic payments for purchases at a large number of local and international companies such as telecoms, retail facilities, entertainment and more.

As for the NBK Quick Pay, NBK provides its customers with an easy way to receive or transfer amounts from and to friends, or make payments for bills immediately even on weekends or public holidays.

And for the first time in Kuwait, NBK lets its customers activate their dormant accounts instantly and at their convenience. This is done by logging in to the NBK Mobile Banking App and selecting the “Dormant Account Activation” feature under “Self Services”.

Customers can also update their phone number or email address through the NBK Mobile Banking App saving the trip to the branch.

The NBK Mobile Banking App is a safe method to manage accounts. Customers can conveniently open a new account, view transactions made on accounts and credit cards, check their NBK Miles Points and NBK Rewards Program Points, pay outstanding credit cards receivables, pay bills online, find the nearest branch, ATMs or CDMs in Kuwait, as well as submit an account statement request, checkbook and other requests.

In addition to these features, NBK Mobile Banking is a great companion while travelling as it allows customers to manage their cards, increase their monthly transfer limit, and update their contact details.

NBK strives to provide integrated and advanced banking solutions to its customers, and continues to expand its product and service offering and provides easy and secure payment solutions that meet the needs and requirements of customers.

NBK continues to introduce innovative and the newest technology solutions to meet the needs of customers, having partnered with RippleNet to offer customers a fast, safe and convenient cross border payments service, and making NBK the first bank in Kuwait to join the growing network of RippleNet globally.


© Press Release 2019

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