CBI launches a new generation of bank branches in Bur Dubai

New branch concept features interactive spaces for customers and branch staff alongside digitally-friendly interfaces


Dubai: Commercial Bank International (“CBI”), headquartered in Dubai, today announced the official inauguration of the first of its new generation of bank branches in Bur Dubai. The branch was inaugurated by Mohammad Sultan Al Qadi, Chairman of CBI, Mark T. Robinson, CEO and Shaker Zainal, Head of Retail Banking, in the presence of customers and other senior executives from the Bank.

The branch, which is located on Al Mankhool Road, looks to bring excellence in customer experience to the forefront, in-line with CBI’s “banking on people” strategy. The branch is designed to provide customers with interactive spaces, alongside digitally-friendly interfaces including a tablet bar for online banking access and self-service points with expanded options.

Building on the community aspects of its offering, CBI’s new branches will also host informative events for its affluent Personal Banking and Business Banking customers through workshops and seminars.

Mark T. Robinson, CEO of CBI, said: “Digital banking dominates much of the financial services conversation on customer experience, however we believe banking is still a people business at heart. The launch of our new branch concept signifies our ambition to put people back into banking, providing a new generation of banking services that fully meet the needs and expectations of our affluent Personal Banking and Business Banking customers.”

Shaker Zainal, Head of Retail Banking at CBI, added: “We’re not just opening a refurbished branch, we’re becoming an integral part of the community with customer experience at the center of our offering. We are planning to roll-out the new branch concept across our network, empowering our branch staff to assist customers to complete their banking, there and then, in a truly contemporary and comfortable environment.”

About Commercial Bank International (CBI)

CBI is a UAE based corporate and retail bank, with a growing Islamic banking business.
The Bank was incorporated in 1991 in the Emirate of Ras Al Khaimah and is headquartered in Dubai.

CBI shares are listed on the Abu Dhabi Securities Exchange (ADX) and the Bank has a long-term issuer default rating of BBB+ and a short-term issuer default rating of F1 from Fitch Ratings. CBI is regulated by the Central Bank of the UAE and the Securities and Commodities Authority of the UAE (SCA).

CBI is majority owned by UAE shareholders, including the Ras Al Khaimah Government, and Board members are majority UAE nationals, led by our Chairman, Mohammad Sultan Al Qadi.

CBI offers a comprehensive portfolio of banking products, as well as tailor-made financial solutions in corporate, Islamic and retail banking; ranging from lending, trade services, cash management and treasury solutions to personal account services and credit cards. CBI’s distribution network includes 14 branches and 108 ATM’s.

For further information, please contact:
Aditi Mane
+971 50 738 4146
Email: CBI@Finsbury.com

© Press Release 2018

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