Abu Dhabi: Abu Dhabi National Insurance Company (ADNIC), one of the leading regional multi-line insurance provider for corporates and individuals, has announced the launch of its ‘verified’ WhatsApp Business service.
The new service will allow customers to reach out in a secure and encrypted environment with enquiries related to quotations, claims, claim centre locations, exchange of documents for policy issuance and much more – all through a simple WhatsApp message to ADNIC’s contact centre. Customers will be able to view the unique green token along with ADNIC logo which represents our official Whatsapp business account.
Ahmad Idris, Chief Executive Officer of ADNIC said: “We always strive to stay ahead of the curve when it comes to customer experience and will never hesitate to adapt to changing preferences. With clients increasingly moving online and seeking greater efficiency in their communications, ADNIC’s WhatsApp Business service should greatly improve customer satisfaction through its simplicity and convenience.”
He added: “WhatsApp is easy-to-use and a popular messaging application worldwide. The addition of this platform to ADNIC’s offerings will enable us to better serve our customers and further underscore our digital capabilities.”
Constantly seeking ways to expand its offering and deliver innovative insurance solutions to customers, ADNIC has continually invested in digital product development over the past few years. To this end, the company has also forged several partnerships to ensure that its products always employ the latest technologies, delivering unparalleled client experience.
ADNIC was recently awarded top honours in the Excellence in Insurance Digitisation category at the Finnovex Awards 2019, a recognition that’s testament to ADNIC’s success in this area.
About Abu Dhabi National Insurance Company
Abu Dhabi National Insurance Company (ADNIC) PJSC is a composite insurance partner with long standing expertise in providing insurance products to individuals and corporates across the Middle East and North Africa (MENA) region. Founded in the United Arab Emirates (UAE) in 1972, ADNIC has a wide network of branches as well as sales and service centres across the country. ADNIC also has a representative office in London, under the name ADNIC International Ltd. ADNIC is a publicly listed company on Abu Dhabi Securities Exchange (ADX).
For more information, please contact:
Hassan Al Khuwaildi
Senior Manager - Corporate Communications
Abu Dhabi National Insurance Company
D: +971 2 4080421
F: +971 2 4080625
M: +97156 6855847
© Press Release 2019