DUBAI- Dubai Electricity and Water Authority, DEWA, has announced changes in its bank guarantee management process, as it becomes completely paperless.
A press release issued by the Authority on Sunday said that DEWA is the first government organisation in the UAE to achieve this step.
Being paperless reduces the time needed to complete transactions by 80 percent, while minimising errors and improving performance, officials noted.
DEWA has fully digitised its business process with Emirates NBD, which previously required large quantities of paper. DEWA has developed this solution by providing Robotics Process Automation, RPA, and SAP enhancements.
"Today’s achievement is part of DEWA’s strategy to enhance our digital transformation.
DEWA has achieved considerable progress in using advanced technology to build an integrated paperless government framework. This enhances the smart adoption with DEWA’s services, reaching 98 percent during the first half of 2020," said Saeed Mohammed Al Tayer, MD and CEO of DEWA.
Commenting on the paperless transformation, Hesham Abdulla Al Qassim, Vice Chairman and Managing Director of Emirates NBD, said, "We are delighted to partner with DEWA to create a completely paperless bank guarantee solution that will not only increase operational efficiencies but also support the Dubai government’s vision of a green economy powered by smart services. We will continue to take the lead in supporting the country’s long-term vision by undertaking more of such collaborations with public and private sector clients."
© Copyright Emirates News Agency (WAM) 2020.