MANAMA: Invita, an ISO and PCI-DSS certified provider of business process outsourcing (BPO) and digital transformation, has become one of the region’s top (BPO) service providers.
One of the first and largest private sector BPO and omni-channel contact centre services providers in Bahrain, Invita represents a well-trained workforce equipped with the best that technology can offer, guided by years of experience and expertise to deliver the best results for the clients.
The firm’s focus has been to innovate to adapt and cater to the ever-growing and evolving needs of clients.
Invita works with clients having varying needs and sizes, across the domains of banking, insurance, regulatory, utilities, healthcare and logistics.
The BPO firm designs the services which are best fit for clients’ particular needs, be it managing the inbound voice or video calls, emails, live-chats, direct messages, website assistance requests, managing campaigns and surveys or providing qualified resources to manage other business processes.
The Invita team works with clients to ensure seamless communication between them and their end-customers.
It also works with clients to help them develop and manage their in-house contact centre operations with Invita’s cloud contact centre solution, a cost-effective option for having a directly managed full-option contact centre.
Invita also provides technical and operational guidance to make these projects a success.
The firm’s head of BPO Charles Antony said, “Our aim at Invita is to provide organisations with the best solutions, designed to optimise efficiency, productivity, growth and profitability.
“We strive to excel on all frontiers by adapting methods on par with industry best practices. Our long-term relationships with our clients are a true testimony to the value we add to our clients.”
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