Partnership in Quality to Provide Customers with 24x7 Messaging Solutions Expertise and Support
Sydney - SchlumbergerSema, a business unit of Schlumberger Limited (NYSE:SLB), today announced the opening of its new messaging service center in Sydney, which will provide 24-hour technical support to customers in Australia, New Zealand and the Pacific Islands.
Previously, all development and support for SchlumbergerSema Australasian messaging customers was carried out remotely from regional centers. With the opening of the new Australasian service center, SchlumbergerSema can better assist carriers to deliver new products and services to market quickly, thereby helping to create higher return-on-investment (ROI) for carriers in the high growth messaging area.
The center will support all messaging solutions to the Australasian market including Short Message Service (SMS), Enhanced Messaging (EMS), Multi-Media Messaging (MMS) and all associated services and applications. Support is provided on a 24x7 basis, 365 days a year from a central toll-free service.
"The Australasian messaging market place is maturing quickly and carriers are looking for ways to maximize their infrastructure investments," commented Craig Morrison, chief executive officer and managing director, SchlumbergerSema, Australasia. "With the opening of this new service center, SchlumbergerSema is able to better support our customers in the rapid deployment of new revenue generating services and applications."
Industry research firm IDC's Marco Polo survey 2001 reported that respondents who used Web-based services on their own mobile phones named SMS/Text messaging as the most popular service, with virtually 100% of users taking advantage of the service.
"Australian businesses are looking at mobile data communications with a mix of excitement and skepticism. Mobile phone penetration in Australia is very high, and mobile voice telephony has driven telecommunications industry growth over the past five years, but this wave is slowing. The next wave of growth in the communications industry will come from the mobile and wireless data market segment," said senior eBusiness analyst Lisa Shishido. (Source: IDC eBusiness Trends)
The availability of highly experienced, local SchlumbergerSema resources will ensure that a high level of support will be provided to carriers for these messaging services and applications.
"As messaging is such a high revenue growth area for the telecommunications industry, it is important that the services and applications we provide meet our customers' requirements. Our ability to deliver continuous local support translates into excellent customer service and satisfaction that meets the high service level agreements our customers expect," added Morrison.
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About SchlumbergerSema
SchlumbergerSema is a leading information technology services company providing consulting, systems integration, managed services and products to the telecommunications, energy and utilities, finance, transport and public sector markets. With more than 30,000 employees serving customers in 65 countries, SchlumbergerSema is one of two business segments of Schlumberger Limited, a global technology services company. For more information about SchlumbergerSema, visit www.slb.com.
For further information, contact:
Yvonne Low
Marcom Manager
Marketing Communications Asia Pacific
Tel: (65) 6746 6344
Fax: (65) 6742 6484
yvonnel@singapore.sema.slb.com
© Press Release 2006
