08 January 2006
DHAHRAN - The SAP Knowledge Center has been recognized by the Help Desk Institute (HDI) for achieving world class standards in serving Saudi Aramco's SAP customers. Seena S. Al-Omran, administrator of the SAP Knowledge Center, received the award on behalf of the center. She said staff members are urged to reach for greater knowledge and attain qualifications that will keep the company on a par with or ahead of other international companies technologically. Employees are encouraged to attend as many forums, programs and courses as they can. Among those courses was the HDI certificate program, which though it normally takes one to two years, was completed in five months. Most male and female employees were awarded certificates to become customer-support specialists, analysts and managers. The objective of the training was to provide the best service available in the field. Al-Omran thanked Dr. Ibrahim S. Mishari, vice president of Information Technology, for encouraging the Help Desk to reach the level of competency that led to the award. HDI site certification is a process through which the HDI reviews and validates the people, processes and technologies of the contact center according to predefined best practices. HDI evaluated the SAP Knowledge Center through interviews with staff and customers. That evaluation convinced HDI that the center, in terms of technology, organization and administration, deserved international recognition. Al-Omran said the recognition is proof of the department's desire to provide top-notch services. SAP Knowledge Center facts:
DHAHRAN - The SAP Knowledge Center has been recognized by the Help Desk Institute (HDI) for achieving world class standards in serving Saudi Aramco's SAP customers. Seena S. Al-Omran, administrator of the SAP Knowledge Center, received the award on behalf of the center. She said staff members are urged to reach for greater knowledge and attain qualifications that will keep the company on a par with or ahead of other international companies technologically. Employees are encouraged to attend as many forums, programs and courses as they can. Among those courses was the HDI certificate program, which though it normally takes one to two years, was completed in five months. Most male and female employees were awarded certificates to become customer-support specialists, analysts and managers. The objective of the training was to provide the best service available in the field. Al-Omran thanked Dr. Ibrahim S. Mishari, vice president of Information Technology, for encouraging the Help Desk to reach the level of competency that led to the award. HDI site certification is a process through which the HDI reviews and validates the people, processes and technologies of the contact center according to predefined best practices. HDI evaluated the SAP Knowledge Center through interviews with staff and customers. That evaluation convinced HDI that the center, in terms of technology, organization and administration, deserved international recognition. Al-Omran said the recognition is proof of the department's desire to provide top-notch services. SAP Knowledge Center facts:
- It is the single point of contact for more than 40,000 Saudi Aramco SAP users around the world.
- It operates 24 hours a day, seven days a week.
- There are 35 male and 13 female agents and seven specialists covering SAP modules.
- The center receives an average 600 calls per business day.
- It has continuous training for all levels of support.
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By Haifa Khalid
© Press Release 2006
