Dubai (United Arab Emirates): Roads & Transport Authority (RTA) announced the establishment of Salik Customer Service Center within the premises of Traffic & Roads Agency at RTA Head Office, Umm Ramool, thereby making a new addition to its illustrious package of services on offer to customers and the whole public.
Maitha bin Adai, CEO of RTA Traffic & Roads Agency, said: "Salik Customer Service Center, which is the latest addition to RTA customer service outlets, aims to boost customer relations, facilitate customer interaction, finalize procedures related toll gate services, sort out issues and respond to inquiries in a short time. RTA decision to establish this Center aims to respond to the public needs following the sustained increase in the number of Salik users hailing from all UAE cities".
The Center started to deliver services to all individual & corporate users of the system, including companies operating fleets of vehicles. The range of services rendered by the Center include provision of tags, top-up of subscriber accounts, and receipt of applications for exemption from fees under the categories covered by the exemption scheme such as special needs persons, school buses and other cases exempted by law. It also provides replies to queries and questions received from the public regarding the technical and financial aspects of the system. RTA will continue provide Salik services through RTA subsidiary centers including Drivers & Vehicles Registration Centers.
The CEO of Traffic & Roads Agency said that RTA drive to develop Salik service system would continue. She highlighted the recently released service enabling the system users to verify offences brought against them through screening the image of the offending vehicle posted at the portal of the system (www.salik.ae). The service is accessible once the user logs in to his or her account where he can also check all details related to offences in addition to a host of other interactive services.
"RTA is always seeking to enhance customer confidence through providing sophisticated services since the launch of the system in July 2007. Work is currently underway to upgrade the scope and level of such services, besides the integrated package of interactive services provided to Salik subscribers and information available for surfers of the said portal. Subscribers will be able to top-up their accounts by means of various options such as credit cards, e-dirham or direct debit from bank account, in coordination with the e-Government of Dubai.
"The list of services also includes Interactive Voice Response (IVR) enabling subscribers to check account balances, details of crossing under the toll gates, and applications for dispatching the account number & PIN code through SMS. Such services are obtainable through calling Salik Call Center at 800-72545 and following-up voice guidance. RTA will continue offer new interactive services enabling subscribers to deal swiftly and smoothly with the system" added Maitha
She commended subscribers' awareness of the importance of the toll gate system in easing their mobility and providing a distinctive traffic flow across the emirate of Dubai; as part of RTA drive towards realizing its vision: 'Providing safe & smooth transport for all'.
-Ends-
© Press Release 2008
