The Roads & Transport Authority - Nashwan Attaa'ee: The Roads & Transport Authority (RTA) has moved up to rank 6th in the Dubai Emirate in terms of improved customers service offering to various community segments in 2011; which marks a sustained upward trend as the RTA ranked 8th in 2010, 14th in 2009, and 22nd in both 2008 and 2007. The ranking is based on the results of customer satisfaction rating administered by the Dubai Executive Council as part of its strategies adopted for leveraging the level of service offered by public agencies and entities in Dubai.
The Executive Committee for Improving Customer Service Experience in the RTA has recently held a meeting under the chairmanship of Ahmed Hashim Bahrozyan, CEO of RTA Licensing Agency, with the representative of the Dubai Executive Council Ms Alaa Mibiadeen, Senior Project Manager, in which it reviewed RTA's progresses in customer service offering during the period 2007 - 2011.
The meeting was attended from the RTA by Ahmed Hassan Mahboob, Director of Customer Services; and Sultan Al Marzooki, Director of Drivers Licensing; in addition to several other officials.
Abdo Mohammed Fahad, Senior Analyst, Development & Corporate Performance Dep't at RTA Strategy & Corporate Governance Sector, made a visual presentation about the improvement phases of RTA services.
"The RTA is always keen on delivering best quality services to customers spanning all spectrums of the community aligned with the highest global standards to ensure transparency, speed and excellent performance. This echoes RTA's commitment to effectively contribute to the future of Dubai, and serve all economic, tourist, service and business sectors among others in keeping with its endeavours to achieve high living standards and decent life for residents, visitors and tourists of the Emirate," he continued.
"RTA Customers Satisfaction Rating index has moved up to more than 89% in 2011 after recording 86% in 2010, 80% in 2009, 70% in 2008, and 65% in 2007. This sustained improvement is a testament to the attention paid by RTA senior management to this important aspect; which is considered among key pillars upon which the overall performance of the RTA, including all sectors & agencies, is based," added Abdo.
The meeting concluded to the importance of broadening the scope and channels of communication between the RTA and the Dubai Executive Council through holding more mutual gatherings & workshops to identify the points of strength & weakness in the services offered by the RTA to public transport users as well as beneficiaries of the wide array of services offered, including e-services.
© Press Release 2012
