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Bank is recognized for Best Service Innovation and Best Mobile App
RAKBANK is pleased to announce that it has received two Service Olympian Awards by Ethos Integrated Solutions, an independent evaluation body. RAKBANK was recognized for its commitment to service excellence with the Best Service Innovation award for its Web Chat and Mobile Cash solutions and Best Mobile App award for its Mobile Banking platform.
RAKBANK's authenticated web chat service gives customers the opportunity to use banking services via web chat safely by authenticating them on the public website and to chat whilst on the online banking platform without additional authentication. This allows chat agents to seamlessly assist customers and avoid unnecessary delays.
MobileCash is another convenient digital banking solution that gives customers the ability to withdraw cash and send money to friends, family or anyone in the UAE instantly using nothing but their mobile phone. This service is widely used feature of the RAKBANK Mobile Banking App service, which has been recognized by Ethos Integrated Solutions for the convenience it extends to customers by helping them manage their accounts, deposits, cards, investments and loans. It is also used to transfer funds, pay utility bills, download statements, place various banking requests, and much more without visiting a branch.
"Service excellence has always been central to RAKBANK's overall strategy and we recently saw a renewed focus on customer service and on simple and convenient banking solutions," said Peter England, RAKBANK Chief Executive Officer. "To be recognized for innovation and supremacy in digital solutions is a testament that not only are we constantly looking for ways to make use of technological advancements, but we regularly re-evaluate our digital offering and launch new or improved services that ensure a simple and hassle-free banking experience for customers."
According to Ethos, two to three applicants were shortlisted for each award category, with the exception of the People's Choice Award, and presented to the expert judging panel which included Robert Keay from Ethos, Philip Forrest from the European Business Awards and The International Customer Service Institute, Dr. Alaa Garad from the Advisory Board of the University of Salford UAE and Investors in People, UAE and Professor Adré Schreuder from The South African Customer Satisfaction Index.
The awards' benchmarks are based on key criteria from The Customer Experience Management Model of The International Customer Service Institute (TICSI).
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About RAKBANK
RAKBANK, also known as the National Bank of Ras Al Khaimah, is one of the UAE's oldest and most dynamic financial institutions. Founded in 1976, it underwent a major transformation in 2001 as it rebranded into RAKBANK and shifted its focus from purely corporate to retail and small business banking. In addition to offering a wide range of retail banking services, the Bank increased its lending in the traditional SME, Commercial, and Corporate segment in recent years. The Bank also offers Islamic Banking solutions, via RAKBANK AMAL, throughout its 35 branches and its Telephone, Online, and Mobile Banking channels. According to The Banker's Top 1000 World Banks 2015, RAKBANK is the 1st by Return on Assets in the UAE and the Arab World.
For more information, please visit www.rakbank.ae or contact the Call Centre on +9714 213 0000. Alternatively, you can connect with RAKBANK via twitter.com/rakbanklive and facebook.com/rakbank.
RAKBANK PR Contact:
Lamis Daoud
Lamis.daoud@rakbank.ae
TOH PR Contacts:
Laura Westmacott | Bianca Riley
firstname@tohpr.com
© Press Release 2015
