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- Problems with communications and collaboration tools are responsible for over half of all helpdesk tickets at 43% of organizations
Today's announcement follows new research that finds that 93% of enterprise-level organizations have increased their use of unified communications and collaboration (UC&C) platforms since the onset of the COVID-19 pandemic. The increased use has generated a flood of helpdesk requests with implications for the future of work and employee productivity. More than half of helpdesk tickets at 43% of recently surveyed enterprises relate to UC&C issues.
"The research shows that while communications and collaboration platforms remain vital for organizations, growing pains continue. Employees continue to be plagued with technical challenges that limit their productivity even as IT teams are under additional strain to diagnose and resolve these issues in a timely fashion," continues Szabados. "NETSCOUT Smart Edge Monitoring's intelligent, packet-based approach allows IT teams to see performance problems across complex hybrid work environments to better triage, support, and quickly extinguish root causes."
For more information on Smart Edge Monitoring for Collaboration, please visit our website https://www.netscout.com/smart-edge-monitoring/remote-workforce.
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About NETSCOUT
NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) helps assure digital business services against security, availability, and performance disruptions. Our market and technology leadership stems from combining our patented smart data technology with smart analytics. We provide real-time, pervasive visibility and insights customers need to accelerate and secure their digital transformation. Omnis® Cyber Intelligence delivers the fastest and most scalable network security solution available on the market. NETSCOUT nGenius® service assurance solutions provide real-time, contextual analysis of service, network, and application performance. And Arbor® Smart DDoS Protection by NETSCOUT products help protect against attacks that threaten availability and advanced threats that infiltrate networks to steal critical business assets. To learn more about improving service, network, and application performance in physical or virtual data centers or in the cloud, and how NETSCOUT's security and performance solutions can help you move forward with confidence, visit www.netscout.com or follow @NETSCOUT on Twitter, Facebook, or LinkedIn.
©2021 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, the NETSCOUT logo, Guardians of the Connected World, Adaptive Service Intelligence, Arbor, ATLAS, Cyber Threat Horizon, InfiniStream, nGenius, nGeniusONE, and Omnis are registered trademarks or trademarks of NETSCOUT SYSTEMS, INC., and/or its subsidiaries and/or affiliates in the USA and/or other countries. Third-party trademarks mentioned are the property of their respective owners.
Media Contacts:
Krisha Doshi
Active DMC
krisha@activedmc.com
© Press Release 2021
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