Mitel Teleworker Solution, Release 3 enhances the breadth of services for teleworkers with new features, greater scalability and an integrated Line Interface Module for local network access
Dubai, December 13, 2004 - Mitel, a leading provider of IP communications solutions, today announced enhanced capabilities for remote workers with the Mitel Teleworker Solution Release 3, a highly intuitive solution for extending secure and encrypted head office telephony services to a home or remote office over a simple broadband Internet connection. Release 3 introduces an optional Line Interface Module for local PSTN connectivity, remote video conferencing, local voice streaming for remote offices, and new reporting capabilities. With the Teleworker Solution remote staff benefit from the same rich communications features that their head office colleagues enjoy, increasing their productivity while reducing overall business costs.
"The build-out of low cost broadband IP networks has dramatically enhanced the services than can be extended to remote staff, whether they are working from home or a small branch office anywhere in the world," said Hisham Amili, Regional Sales Director, Mitel. "Mitel Teleworker Solution enhancements now offer businesses the ability to cost-effectively move beyond the basic teleworker paradigm, leveraging their existing network investment to provide the remote worker with the richest multimedia environment on the market today."
Extending advanced video and multimedia collaboration features to the edge of the communications environment enables remote workers to substantially increase their efficiency and productivity when working out of the office. Individuals now have the ability to shape their remote communications environment to suit their personal and professional needs, enabling them to effectively communicate with colleagues and customers.
The Mitel Teleworker Solution Release 3 provides the following dynamic new features:
Line Interface Module
The optional Mitel Line Interface Module integrates into the teleworker phone and provides a separate connection to an analog line such as that included with a DSL service. In the event of a wide area network failure the phone automatically uses the PSTN to provide continued basic telephony until service in restored. The teleworker can use the analog line for 911 emergency calls and for local calling. A lit line appearance and ringing on each phone identifies an incoming call. The use of the broadband IP connection and the Line Interface Module is integrated so that a remote user is able to conference in parties using both connections. The discrete, non-intrusive module clips onto the back of an existing teleworker IP phone.
Remote Hot Desking
Building upon the existing functionality of the Mitel 3300 Integrated Communications Platform (ICP), visitors to a remote office can securely log in to a remote teleworker telephone and use that extension as if it was their own. Soft keys, line appearances and speed dials, as well as Class of Service and Class of Restriction attributes reflect the characteristics of the user no matter where the main office is located on the network.
Local Voice Streaming
To significantly enhance bandwidth utilization on a company's wide area network, intra-office or point-to-point calls at a remote office now stream voice directly between telephones with only the signaling and call control messages being sent over the WAN. This feature will serve up to 20 IP phones supported by a single router at a branch office.
"Push-button" Video Conferencing
The award winning Mitel Voice First video conferencing solution can now be extended to remote locations and offers remote users the ability to take part in a videoconference with any other video-enabled users on the network, by simply pressing a single button on their IP teleworker phone.
New Management Reporting and Network Diagnostic CapabilitiesIn addition to Mitel's extensive system reporting capabilities, HTML based reporting is now provided, as a standard feature, enabling system administrators to obtain important and useful management information on teleworker telephone usage and calling patterns. This can be used for cost analysis, bandwidth and system monitoring purposes. The solution also introduces a simple-to-use Teleworker Network Analyzer that allows end-users to test network connectivity and performance to ensure the necessary bandwidth and quality of service is maintained by the remote user's ISP.
The Teleworker Solution is compatible with the Mitel line of advanced IP PBXs, including the Mitel 3300 Integrated Communications Platform (ICP), the Mitel SX-200 Integrated Communications Platform (ICP) and the Mitel 3100 Integrated Communications Platform (ICP). Implementing the Teleworker Solution is as simple as assigning an IP address to a Mitel 5215 or 5220 IP Phone and shipping the unit to the remote user's location. After plugging the teleworker phone into an Ethernet connection, users automatically connect to the corporate network and are generally fully operational in less than a minute. A simple procedure enables a teleworker phone to re-home to a controller at another location in the event of an outage in part of a corporate network.
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About Mitel
Mitel is a market leader for voice, video, and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communications solutions that are easily customized for individual business needs. Through intuitive desktop appliances and applications, businesses are provided with innovative ways to manage information and resources. Vertical markets benefit from integrated solutions that protect existing investments, while enabling new ways to be more cost effective and productive. Mitel is headquartered in Ottawa, Canada with offices, partners, and resellers worldwide. For more information please visit www.mitel.com
Issued on behalf of Mitel by Momentum. For further information please contact:
Maida Talhami
Momentum
Tel: +971 4 390 1635
Mobile: +971 50 734 7728
maida@momentum.cc
© Press Release 2004
