It's that time of the year again when Mazda's heart-warming Service Drive 2011 that inspects, tests and gives you advice on your Mazda vehicle is here. This year, the absolutely free Mazda Service Check will be held in Muscat from 23rd to 25th of January (7am to 7pm); in Sohar on 26th and 27th February (8am to 1pm and 3pm to 7pm); and in Nizwa on 28th February and 1st March (8am to 1pm and 3pm to 7pm) at all TAC service centres. Exciting special offers on parts and labour will also be part of the win-win deal for Mazda patrons.
Mazda will be flying in some of its best engineers and experts from Japan for the service drive. In the first phase, customers drive in and register their concerns. From there, the cars graduate to the second phase where the experts undertake a thorough mechanical check on the cars. And in the third phase, a meticulous analysis is conducted to give the customers a final diagnosis of their cars.
Based on the advice of the Mazda experts, customers are then recommended to bring their vehicles back to Mazda workshops for any parts changes or services required. Mazda Service Drive 2011 will also ensure that all Mazda vehicles that drive in get a free Total engine oil top-up, and Bridgestone tyre check-up and advice.
R. Sarvanan, National Manager Service, TAC explains, "After their vehicles warranty period expires, owners often tend to drift away from company service for a variety of reasons. At Towell Auto Centre (TAC), we consider service as an important vertical in helping us retain them. The substantial percentage of customer reversals after each of our service drives and other customer engagement initiatives clearly shows that we are becoming successful in our aim."
Towell Auto Centre provides quality service to all models of Mazda and makes owning a Mazda extra pleasant with its efficient after sales service and quick response time. Having a network of 15 service outlets and 10 parts outlets spread across the Sultanate, Towell Auto Centre is the only Mazda distributor in the world to win the Mazda Customer Service award 4 years in a row. With 98.2% parts deliverability, Towell Auto Centre also offers quick, efficient service with genuine parts available for all models and highly trained staff who pride in their quality of service. Call the two time global award winning CRM team on 92888005 or visit www.towellauto.com for details.
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© Press Release 2011
