21 March 2007
REDWOOD SHORES, Calif. - Oracle today announced that its Siebel CRM applications have been positioned in the Leader Quadrant of the 2007 Gartner Customer Relationship Management (CRM) Customer Service Contact Center Magic Quadrant.[1] Gartner's Magic Quadrant positions vendors in a particular market segment based on their completeness of vision and ability to execute that vision.
According to Gartner, "Leaders in this category demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures and solid new references for multiple geographies and vertical industries. A characteristic of a leader is that it does not drive a customer necessarily toward vendor lock-in, but rather provides openness to an ecosystem."[2]
"Our customers tell us that Oracle's Siebel CRM continues to give their organizations more power and flexibility with their customer data, as well as meet their business requirements for process automation in a rapid and cost-effective manner for contact center and service organizations," said Oracle Vice President of CRM Strategy Mike Betzer. "We believe Gartner's recognition and placement of Siebel CRM in this year's Customer Service Contact Center Magic Quadrant is further proof of our successful CRM strategy and commitment to our customers and the market."
The full 2007 Gartner CRM Customer Service Contact Center Magic Quadrant report is available compliments of Oracle at- http://www.mediaproducts.gartner.com/reprints/oracle/146508.html
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About Oracle
Oracle (NasdaqGS: ORCL) is the world's largest enterprise software company. For more information about Oracle, visit our Web site at http://www.oracle.com.
About The Magic Quadrant
* Magic Quadrant Disclaimer
The Magic Quadrant is copyrighted March 6, 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
For more information please contact:
Susie Penner
Oracle
Tel: (650) 506-1973
E-mail: susanne.penner@oracle.com
Christina Grenier
Zeno Group
Tel: (415) 369-8104
E-mail: christina.grenier@zenogroup.com
[1] Gartner Research "Magic Quadrant for CRM Customer Service Contact Center, 2006," by Michael Maoz, March 6, 2007
REDWOOD SHORES, Calif. - Oracle today announced that its Siebel CRM applications have been positioned in the Leader Quadrant of the 2007 Gartner Customer Relationship Management (CRM) Customer Service Contact Center Magic Quadrant.[1] Gartner's Magic Quadrant positions vendors in a particular market segment based on their completeness of vision and ability to execute that vision.
According to Gartner, "Leaders in this category demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures and solid new references for multiple geographies and vertical industries. A characteristic of a leader is that it does not drive a customer necessarily toward vendor lock-in, but rather provides openness to an ecosystem."[2]
"Our customers tell us that Oracle's Siebel CRM continues to give their organizations more power and flexibility with their customer data, as well as meet their business requirements for process automation in a rapid and cost-effective manner for contact center and service organizations," said Oracle Vice President of CRM Strategy Mike Betzer. "We believe Gartner's recognition and placement of Siebel CRM in this year's Customer Service Contact Center Magic Quadrant is further proof of our successful CRM strategy and commitment to our customers and the market."
The full 2007 Gartner CRM Customer Service Contact Center Magic Quadrant report is available compliments of Oracle at- http://www.mediaproducts.gartner.com/reprints/oracle/146508.html
-Ends-
About Oracle
Oracle (NasdaqGS: ORCL) is the world's largest enterprise software company. For more information about Oracle, visit our Web site at http://www.oracle.com.
About The Magic Quadrant
* Magic Quadrant Disclaimer
The Magic Quadrant is copyrighted March 6, 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
For more information please contact:
Susie Penner
Oracle
Tel: (650) 506-1973
E-mail: susanne.penner@oracle.com
Christina Grenier
Zeno Group
Tel: (415) 369-8104
E-mail: christina.grenier@zenogroup.com
[1] Gartner Research "Magic Quadrant for CRM Customer Service Contact Center, 2006," by Michael Maoz, March 6, 2007
[2] Gartner Research "Magic Quadrant for CRM Customer Service Contact Center, 2006," by Michael Maoz, March 6, 2007
© Press Release 2007
