Etihad Cargo has certified international ground handling services company Swissport International Ltd as its first Preferred Handling Partner (PHP). Etihad Cargo is the fast-moving cargo division of United Arab Emirates' carrier, Etihad Airways.
Only companies who meet the high service performance standards of Etihad Cargo and can assure consistency in quality across their regional operations can be certified a Preferred Handling Partner.
Etihad Cargo has specific performance benchmarks in the areas of safety, security management, regulatory compliance, training, IT interfaces, business planning and risk management.
The two-year PHP certification with Swissport is focused initially on six Etihad Cargo stations; Athens, Geneva, Larnaca, Nairobi, Seoul and Toronto.
Etihad Cargo hopes to expand cargo operations with Swissport at other destinations over time, in addition to enhancing cargo handling at more than 100 off-line Swissport destinations which Etihad Cargo offers in conjunction with partners.
Kevin Knight, Chief Strategy and Planning Officer at Etihad Airways, said: "Swissport is world-renowned and has an enviable track record in providing high-quality and efficient ground services to cargo operators.
"Following an extensive audit of their corporate procedures and compliance with Etihad Cargo's expectations, we believe this PHP certification not only makes sound business sense, but the synergies derived from the deal also raise the bar for other suppliers to join our Etihad Cargo PHP program.
"The Etihad Cargo-Swissport PHP deal will standardise the product and service we jointly deliver, strengthen our network operations, and enhance the reliability and quality of ground handling services to our customers. We look forward to developing this partnership into one of mutual confidence and trust, and maximising the returns on our commercial operations."
John Batten, Executive Vice President Cargo Services at Swissport International Ltd. said: "We are proud Etihad Cargo has chosen us as their first ever Preferred Handling Partner and we look forward to close cooperation as we provide the highest quality services and processes to further develop and expand our partnership into the future."
Swissport International Ltd. and Etihad Cargo are both members of the International Air Transport Association's Cargo 2000 (C2K) industry group. The group's mission is to create and implement a C2K quality standard and management system by bringing about greater efficiencies, improving customer service and reducing costs in the worldwide air cargo industry.
Etihad Cargo serves 86 destinations internationally and operates a fleet of two Boeing B777F, one Boeing 747-400F, two Airbus A330-200F and one Airbus A300-600F. To ensure capacity stays ahead of demand, Etihad Cargo will take delivery of four additional freighters in 2013 and 2014, comprising one Boeing B777F, one Boeing 747-400ERF (wet-leased from KLM Cargo) and two Airbus A330-200F.
Photograph caption, from left to right: Etihad Airways Vice President Cargo, David Kerr and Swissport Executive Vice President Cargo Services, John Batten shake hands on the new PHP deal.
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About Etihad Airways
Etihad Airways, the national airline of the United Arab Emirates, began operations in 2003, and in 2012 carried 10.3 million passengers. From its hub at Abu Dhabi International Airport, Etihad Airways serves 86 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas, with a fleet of 72 Airbus and Boeing aircraft, and over 90 aircraft on firm order, including 10 Airbus A380s, the world's largest passenger aircraft. Etihad Airways also holds equity investments in airberlin, Air Seychelles, Virgin Australia and Aer Lingus. For more information, please visit: www.etihad.com
Swissport International Ltd. provides ground services for around 118 million passengers and 3.5 million tons of cargo a year on behalf of some 650 client-companies in the aviation sector. With a workforce of around 40,000 personnel, Swissport is active at 192 stations in 38 countries on five continents, and generates annual consolidated operating revenue of CHF 1.9 billion. www.swissport.com
For more information please contact:
Niall Doheny
Manager Corporate Communications
Etihad Airways
Tel: +971 2 511 10 58
E: ndoheny@etihad.ae
© Press Release 2013
