29 June 2012

Etihad Airways' customers can now manage their travel bookings at the touch of a button following the introduction of new enhanced services on the airline's website, etihad.com.

The new 'Manage Booking' online service will allow customers to add requirements such as special meals, seat location onboard the aircraft, and update personal information.

Customers can amend existing bookings by changing dates and class of travel as well as use the highly successful 'Web Check-In' that is in place from 24 hours to 2 hours before departure.

Other features include adding itineraries to customers' Microsoft Outlook calendar, viewing and printing itineraries and e-tickets.

Peter Baumgartner, Etihad Airways' Chief Commercial Officer, said: "These new state-of-the-art online features enable customers to connect, engage, purchase and communicate with Etihad Airways at anytime of the day.

"We aim to provide an integrated, full-service website which customers find easy to use and which fits in with their lifestyle. These latest enhancements give an indication of what innovations we will continue to roll-out over the coming months."

Etihad.com offers users a booking engine which is fully integrated with the airline's Etihad Guest loyalty program and guest relationship management applications. Customers can also book hotels and cars with global partners which further enhances the travel booking experience.

- Ends -

About Etihad Airways
Etihad Airways, the national airline of the United Arab Emirates, began operations in 2003, and in 2011 carried 8.3 million passengers. From its hub at Abu Dhabi International Airport, Etihad Airways serves 87 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America, with a fleet of 66 Airbus and Boeing aircraft, and 100 aircraft on order, including 10 Airbus A380s, the world's largest passenger aircraft. Etihad Airways also hold equity investments in airberlin, Air Seychelles, Virgin Australia and Aer Lingus. For more information, please visit: www.etihadairways.com.

For more information please contact:
Asif Khan
Social Media Manager, Etihad Airways
Email: AsifK@etihad.ae
Tel: +971 50 812 1364

© Press Release 2012