Enterprises enhance CX quality with ZIWO cloud contact center solution

While companies focus on delivering a better brand and customer experience, they are analyzing data to create insights into customer habits in order to create better solutions and to provide their customers with the best services they can offer that can be embedded into the customer's journey. CX or Customer experience is nowadays delivered across a diverse customer journey that integrates multi-channel interactions “Omnichannel''. which can play a substantial role in how the CX is delivered. This demands increased flexibility and scalability that traditional, or on-premise contact center structures are unable to support efficiently.                                                  

ZIWO, Dubai-based cloud contact center software delivers better CX to brands with immediate cloud contact center deployment. With its local and international telecom partners, ZIWO also provides virtual phone numbers in any country in the world, allowing companies to reach new markets instantly,” the company's CEO said in a statement.

Renaud de Gonfreville, founder and CEO of Ziwo, commenting on this topic, said, "At this point, most call centers or hotline centers have realized the importance of cloud computing, management, and tools. The cost of bad customer experience for companies is staggering $82 billion per year, and that’s in the US only! We want to provide all the help for companies to “simply talk to their clients” that is our motto at ZIWO, not only through the telephone but via all different channels, and to help them understand in real-time how they can serve their customers in a much better way.”                                                  

Embracing Technology is the key     

Customers want to choose their preferred channel, and the customer journey now is omnichannel! Customers expect and demand an exceptional experience through every channel they choose to interact with, so why should the call center be any different?                                                  

Renaud, Founder of ZIWO , said, “Embracing technology is the key factor! Omnichannel is viewing the experience through the eyes of the customers, and embracing technology means that companies are able to orchestrate the customer’s experience across all different channels, so that it is seamless, secured, and consistent. I’ve found that consumers expect a seamless and complementary experience every time they interact with a company or product or even a service provider".                                                  

Fast Deployment and Efficiency                                                  

With the increasing pressure on contact centers, a cloud-based solution provides an instant resolution to increasing efficiency, while delivering a powerful end-to-end solution, which can be customized to meet the specific needs of any company. After deciding which solution is best for the company’s environment, the cloud call center can be launched in a few minutes.                                                   

By implementing a contact center in the cloud, businesses can further enhance the customer journey by delivering a more personalized and tailored interaction.                                           

We at ZIWO Take Customer Experience to Next Level                         

The level of customer support and service delivered can make or even break any business. Providing a delightful experience across all channels is the foundation, and the main proposition of our cloud contact center. Customers who engage and have a great experience when communicating with your brand, they will become advocates for your brand, translating that into increased customer loyalty, retention, and revenue.                                                  

We, at ZIWO cloud call center, enable enterprises to know their customers better, anticipate their needs and communicate with them in ways they find attractive.

-Ends-

About ZIWO Cloud Call Center

Founded by Renaud de Gonfreville and Eric Ouisse, ZIWO was launched in late 2016 in Dubai, with the aim to enable companies to deploy instantly and globally their customer care and sales teams. Ziwo’s cloud-based contact center can be accessed anywhere directly on a web browser, or even a mobile phone.                                                   

This cloud-based communication software helps companies talk to their clients, simply. With ZIWO, you can manage phone calls, WhatsApp & SMS conversations in one single interface with fully API based ready-made CRM plugins to some of the leading CRM software solutions including Salesforce, Microsoft Dynamics, Zendesk, Freshdesk, Zoho, and many more. The company also allows developers to build on top of its API. Moreover, ZIWO offers virtual phone numbers in more than 140+countries with instant deployment capability.   

© Press Release 2021