Amman: As operator of Queen Alia International Airport (QAIA), Airport International Group has recently renewed four ISO certifications aimed at improving the efficiency of its management systems per rigorous international standards, thereby enhancing value to passengers and other relevant stakeholders.

The renewed certifications were handed over during a ceremony held on Monday, 23 January at QAIA, in the presence of Nicolas Claude, CEO of Airport International Group, and Mr. Richard Moubarak, Country Chief Executive of Bureau Veritas - a world leader in testing, inspection and certification that conducted the planned audits at QAIA - as well as members of Airport International Group’s executive management.

Spearheaded by the Quality, Safety and Risk Division, the renewed company-wide ISO certifications were related to Quality (ISO 9001:2015), Environment (ISO 14001:2015), Occupational Health and Safety (ISO 45001:2018) and Complaints Handling (ISO 10002:2018) Management Systems.

“Renewing the ISO certifications was a momentous 2022 achievement, further endorsing the quality of our services and practices. We thank our colleagues and partners for adhering to the stringent ISO standards, which allow us to optimize internal processes and elevate our performance across the board, so we achieve set objectives and generate greater benefit for our passengers and stakeholders at QAIA; Jordan’s prime gateway to the world,” commented Claude.


About Airport International Group

Airport International Group is a Jordanian company comprising local and international investors with proven experience in airport rehabilitation, enhancement, operation and management. In 2007, following a transparent and open international tender, the Government of Jordan awarded Airport International Group a 25-year Build-Operate-Transfer (BOT) concession agreement to manage the rehabilitation, expansion and operation of Queen Alia International Airport (QAIA); Jordan’s prime gateway to the world.

Since the agreement commenced, QAIA ranked first place for four years in the Airport Service Quality Survey’s ‘Best Airport by Size and Region: Middle East’ category for airports serving 5 to 15 million passengers and was amongst the top two in the ‘Best Airport by Region: Middle East’ category for four consecutive years. In 2022, QAIA became the first airport in the Middle East and the second in Asia Pacific to reach Level 4+ ‘Transition’ of the Airport Carbon Accreditation Program (valid until 2025), as well as became the first airport in the Middle East to achieve Level 3 of the Airport Customer Experience Accreditation (valid until the end of 2023).

According to a comprehensive study commissioned by Airport International Group and conducted by International Air Transport Association (IATA) Consulting, in 2019, QAIA supported 238,000 jobs and JOD 2.5 billion (8.9%) in GDP. By 2032, these figures are expected to increase to 278,000 jobs and JOD 3.9 billion in GDP. Underscoring its socioeconomic significance and standing as the main entry point to the Kingdom, QAIA processes over 97% of passengers and 99% of cargo.

This press release has been distributed by Bidaya Marketing Communications on behalf of Airport International Group.

For more information or assistance, please contact us at:
Fax:  +962 6 585 3001
P.O. Box:  930391, Amman 11193, Jordan