Al Moosa Hospital Promotes Staff Development, Empowers its Saudi Workforce

6 August 2014, Kingdom of Saudi Arabia: In keeping with their staff development plans, a group of healthcare professionals from the leading Al Moosa Hospital in Saudi Arabia were hosted recently at US-based Cleveland Clinic.

With the aim of advancing leadership within Al Moosa Hospital, four team members participated in a one-week preceptorship program at Cleveland Clinic's main campus in Cleveland, Ohio, USA, where five additional team members three of which are Saudi nationals attended Cleveland Clinic's Patient Experience Summit in May.

The one-week program, which has been offered for decades by Cleveland Clinic to healthcare professionals worldwide, is administered and directed by Cleveland Clinic's Center for International Medical Education and International Operations Department.

Through the program, Cleveland Clinic offers observership and preceptorship opportunities in a variety of operational, clinical, strategic growth and international arenas. The participants gain career experience in healthcare management under the mentorship and guidance of the program directors and other executive and senior leaders from Cleveland Clinic.

Tailored upon their needs and areas of interest, each member visited, interacted and attended courses related to their field. The group included a physician who leads the professional staff department, the nursing director, and the quality improvement and infection control managers at Al Moosa Hospital. Participants engaged in one-on-one clinical observations and shadowed staff involved in departmental administrative functions, while examining best practices and operational strengths of Cleveland Clinic.

After completing the program in Ohio, USA, they returned to Saudi Arabia, bringing with them the knowledge and experience needed to develop their functional departments, which in return reflects on patient satisfaction at Al Moosa Hospital.

Malek Al Moosa, CEO of Al Moosa Hospital, said "Our investment continues in our administrative and clinical leaders in addition to our Saudi national workforce, and this is evident with our collaboration with Cleveland Clinic and in specific their preceptorship and observership program. We have also arranged for a group of Saudi nationals from our team members to attend the Fifth Annual Patient Experience Summit organized by Cleveland Clinic in Ohio. Attendees brought to us a wealth of information, ideas and knowledge that will help us with our continuous efforts to enhance our patient experience at Al Moosa Hospital. In the near future, we look forward to enrolling more of our team members, who will eventually support our initiatives to improve our patient experience, delivery of care and quality of healthcare services."

Robert Stall, Executive Director of International Operations at Cleveland Clinic, said, "Cleveland Clinic is known for its strong, long-standing commitment to education.  It makes us proud to cooperate with Al Moosa Hospital in developing the skills of their team members. During the preceptorship program, participants from Al Moosa Hospital learned more about patient experience, leadership, quality, and patient safety. Cleveland Clinic leaders are committed to the growth and development of healthcare professionals and are consistently willing to engage participants from the Middle East region and Gulf countries."

In 2012, Cleveland Clinic has established an office - in partnership with Healthcare Development Holding Co. - in Riyadh, Saudi Arabia. The office facilitates educational and training programs at Cleveland Clinic and provides consultancy services to local healthcare organizations in Saudi Arabia.

Ms. Omnia Shuhail, Saudi National, Patient Experience Director at Al Moosa Hospital in Saudi Arabia who has attended the recent Patient Experience Summit at Cleveland Clinic, said, "The summit was one-of-a-kind, attracting over 2,100 attendees from the US and around the globe. It allowed me to build a solid platform on patient experience from all different aspects. As a successful healthcare professional, we must not only possess the knowledge of utilizing innovative management tools to enhance patient care, but we must also develop interpersonal and behavioral skills, which the summit supported us with. A full day was dedicated for attendees from outside the US, and it was a great platform for the exchange of expertise, research and industry knowledge - one that has helped us gain even greater insight into the workings of integrated health systems in different countries."

About Cleveland Clinic
Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S.News & World Report consistently names Cleveland Clinic as one of the nation's best hospitals in its annual "America's Best Hospitals" survey. More than 3,000 full-time salaried physicians and researchers and 11,000 nurses represent 120 medical specialties and subspecialties. The Cleveland Clinic health system includes a main campus near downtown Cleveland, more than 75 Northern Ohio outpatient locations, including 16 full-service Family Health Centers, Cleveland Clinic Florida, the Lou Ruvo Center for Brain Health in Las Vegas, Cleveland Clinic Canada, and, scheduled to begin seeing patients in 2015, Cleveland Clinic Abu Dhabi.  Cleveland Clinic also manages Abu Dhabi's tertiary hospital, Sheikh Khalifa Medical City, since 2007. In 2012, there were 5.1 million outpatient visits throughout the Cleveland Clinic health system and 157,000 hospital admissions. Patients came for treatment from every state and from more than 130 countries. Visit us at www.clevelandclinic.org.  Follow us at www.twitter.com/ClevelandClinic.

Cleveland Clinic Contact for media inquiries:
Farah Al Alami,
+971 50 252 0770,
alalamf@ccf.org
Director of Communications & Public Relations- Middle East

About Al Moosa Hospital
Al Moosa Specialist Hospital is the first privately-owned medical facility in the city of Al-Hassa. It has opened in 1996 and since that date gained an excellent reputation. .

With total bed capacity of 240,  the hospital is considered amongst the finest in the area that offers the widest range of medical services as well as highly qualified medical, nursing and paramedical staff, highly advanced medical equipment that are upgraded frequently to insure that the hospital keeps pace with the current medical technologies. The hospital is accredited by the JCI since May 2009 and was re-accredited in 2012; and has been accredited by the Central Board Accreditations of Healthcare Institutions (CBAHI), a local quality improvement body under the regulatory body Ministry Of Health in Saudi Arabia. Also, the hospital has won the chamber of commerce award for the best organization in the term of major economic organization. The hospital provides specialized services which are unique in the area such as plastic surgeries, neurology, ophthalmology, pediatric, women's health, hemodialysis and intensive care.  

Al Moosa Specialist Hospital also includes Al Moosa Wellness Center that provides cosmetic and entertaining treatment under a medical safe cover. The hospital always takes the mission of educating the community and spreading the healthy lifestyle through lectures, seminars and scientific summits in addition to making variety of partnerships with the community for the same purpose. The hospital is  always keen to keep up with the latest developments in healthcare and has a training and educating center for medical and non-medical staff in addition to encouraging the hospital staff to attend local and international events and conferences.

© Press Release 2014