Ajman: As part of its ongoing efforts to improve administrative standards with an integrated system of effective policies and quality services, Ajman Tourism Development Department (ATDD) has achieved a new milestone with two international certificates of accreditation – ISO 10001 for its Customer Management System and ISO 10003 for its Dispute Resolution System.
The accreditation was achieved following ATDD’s comprehensive and effective implementation of the aforementioned systems and extensive external audits carried out by Lloyd’s Register. The officials from Lloyd’s Register expressed their admiration for the effective implementation of the systems and the remarkable development in ATDD’s performance.
Sheikh Abdul Aziz bin Humaid Al Nuaimi, ATDD Chairman, received the certificates from representatives at Lloyd’s Register UAE, which awarded the certification to ATDD in recognition for its distinguished efforts to apply customer service policies that meet international standards. These certifications are an addition to the variety of international accreditations that ATDD has been awarded in recent years.
Sheikh Abdul Aziz stressed that ATDD is taking clear and steady steps towards excellence and leadership in line with the vision of the wise leadership in order to achieve advanced ranks, to provide customers, visitors and the business community with the best services, and to implement initiatives that enhance Ajman’s tourism sector and economic standing.
He added, “These international certifications confirm ATDD’s commitment to developing the tourism sector in Ajman and achieving customer satisfaction and the Department’s ongoing efforts to enhance performance. ATDD’s efforts were implemented at the direction of the wise leadership in order to improve customer satisfaction and keep pace with global developments to ensure the provision of highly reliable services, with the aim of meeting the goals of the UAE in general and the Emirate of Ajman in particular.”
HE Saleh Mohamed Al Geziry, ATDD Director General, emphasised that these accomplishments are the result of the tireless and continuing efforts of ATDD’s employees, who endeavour to achieve the highest standards in terms of service quality and customer happiness. He commented on the great and important efforts made by all members of ATDD’s team, which contributed to this accomplishment, reflecting ATDD’s continuous pursuit of improvement to keep pace with visitors and customers’ aspirations.
He pointed out that these certificates are an acknowledgment of the continuous effort and hard work carried out by ATDD with all its cadres, particularly in the field of delighting customers and employees.
Hind Al Marzouqi, Director of Institutional Communication Office at ATDD, Said “obtaining ISO certificates requires additional efforts from work teams, that have spared no effort in implementing the required standards emulating the highest standards of excellence, quality and approved global indicators. She pointed out that such certificates contribute to enhancing customer experience and ensure the application of best standards in comprehensive and integrated performance on solid scientific foundations.
These new international accreditations add to ATDD’s many certificates and awards for quality including ISO 9001:2015 for the Quality Management System, ISO 10002:2004 for the Customer Complaints and Suggestions System, ISO 10004:2012 for Customer Satisfaction and ISO 20000 for IT System Management.
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