GDS implements Ameyo as interaction platform to communicate with customers and distributors

Gurgaon, April 13, 2012

Drishti's  Ameyo provides customer interaction platform for support center of GDS across The Kingdom of Saudi Arabia. The latter is a distributor of travel-based products and services within The Kingdom and was looking for a solution that would allow them to efficiently manage customer inquiries and improve customer satisfaction.

Speaking about the solution, Mr. Aliuddin Ahmed, IT Head, GDS says "We are solution providers and distributor for the global travel industry dealing in travel based products and services. Our focus is to establish a well-distributed network spread through distributors to be easily accessible to customers and provide them with unparalleled service. However, with the increasing number of interactions and the pressure to provide good customer service, it becomes increasingly difficult to sustain service quality levels. Automation was the need of the hour and Ameyo emerged from a pool of well-known solution providers, giving us a comprehensive and easy to use technology. In an instant we were able to improve our agent productivity and track performance across multiple metrics. Furthermore, with the integration of Ameyo CRM with our online booking portal by the Drishti team, we now can manage all the inquiries from our members, clients and customers, resulting in a higher level of customer satisfaction."

The number of interactions experienced by GDS was increasing, and there was an immediate need for a technology that could help their agents increase productivity and provide quality customer support. The solution provided agents access to critical information and simplified management's monitoring of service quality levels. Thus enabling the travel and tourism company to quickly address queries, provide relevant information, deliver high quality service and enhance customer satisfaction.

"Travel and Tourism is growing rapidly in The Kingdom of Saudi Arabia, there are many rich spots as well as avenues for investment that has opened up the industry in recent years." Avinash Thakur, Manager-Business Solutions, Drishti-Soft further adds "With continuous growth, there is a need for technology to play an integral part in managing transactions on a broader scale. Businesses need solutions that enable them to be accessible and provide their services to customers. This serves as an opportunity for Drishti to provide relevant solutions catered to the industry and expand our reach in The Kingdom, a prospect we are very excited about."  

-Ends-

About GDS:
GDS is a solution provider and distributor of travel products and services in The Kingdom of Saudi Arabia. They have a widespread distributor network that offers their services to a wide range of customers. 

About Drishti:
Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA, and SaaS. Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.


For further information, contact:
Akanksha Garg
Marketing Associate 
SEO
DRISHTI-SOFT SOLUTIONS PVT. LTD.
Tel.: +91-124-4771000 | Fax: +91-124-4039120 
Website: www.drishti-soft.com | www.ameyosuite.com

© Press Release 2012