Altitude Software, a leading independent contact centre vendor, today announced that Altitude uCI has been honoured with the 2005 ContactCenterWorld.com Members' Choice Award for "Best Outbound Contact Centre Solution" in Europe, Middle East and Africa.
The Altitude uCI 7 outbound solution was rated the best by users in criteria such as "ease of implementation", "flexibility to adapt to your needs" and "support and after sales care". The 2005 Member Choice Awards were voted by over 3500 qualified end-users from 83 companies. ContactCenterWorld.com is a leading online resource site for the contact centre industry around the world.
"Winning the 2005 Member Choice Awards is a direct result of our customers' satisfaction with our solution. This is great feedback. It is an incentive for us to keep a dialogue with our customers that is key to our corporate culture," said Gast?o Taveira, Altitude Software CEO. In announcing the winners, Raj Wadhwani, ContactCenterWorld.com Editor-in-Chief, stated, "The customer always comes first - and these awards truly distinguish those companies that maintain exceptional leadership and customer focus - as said so by their customers - the people that really matter. The quality of feedback from voters was overwhelming and each and every winner deserves the credit and recognition they will receive as a winner."
Commenting on this latest award, Riadh Boukhris, Altitude Software vice president Middle East, Africa and South Asia added, "Customer expectations for personalized, multichannel customer service continue to rise in the Middle East and Africa regions, and today, more and more enterprises are realizing that contact centres are critical business tools for daily operations. This award from ContactCenterWorld.com further validates that we are fulfilling a market need."
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About Altitude Software
Altitude Software (www.altitude.com) is the global technology leader of contact centre solutions for Unified Customer Interaction (uCI). Altitude uCI is a customer interaction management solution with full blended support for voice (inbound and outbound), IVR, email, Web collaboration, and Web chat. The Altitude uCI solution manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMBs to large multi-site organisations. Altitude Software serves over 600 customers (with more than 130.000 agents) of all sizes in 50 countries worldwide, both directly and through a wide network of partners. Altitude Software has 10 Offices in four continents.
Altitude Software Middle East, Africa & South Asia is located in Dubai Internet City, U.A.E, and is today leading the multimedia contact centre market in those regions. Customers in the MEA region include Etisalat/The Contact Centre (UAE), HSBC/The Saudi British Bank (KSA), American Express (KSA & Bahrain), Abu Dhabi Islamic Bank (UAE), BankEuropa (Turkey), La Poste Tunisienne (Tunisia), Atento (Morocco), Ahli United Bank (Bahrain), Outsourcia (Morocco), Dubai Bank (UAE), Sahm Technologies (UAE), AnswerPlus (Mauritius), Globalcom / SCS-Net (Syria), National Bank of Abu Dhabi (UAE), Shell (South Africa), Global Call Centre (Tunisia), Dubai Government (UAE), and Yemen PTC.
Jos Duarte
Altitude Software MEA
Dubai Internet City,
UAE.
+971 4 391 8880
jose.duarte@altitude.com
www.altitude.com
© Press Release 2005
