Xerox, one of the world's largest document management companies, has enjoyed 18 per cent compound annu al growth in the Middle East and Africa, a senior company executive said.
Ben Gale, regional sales and marketing manager, said Xerox has grown above the market rate for the past three years, reaching an annual revenue turnover of $230 mil lion (Dh844m) in the Middle East and Africa.
"The nature of the local market means that companies are expanding fast, and many of their processes remain paper based and inefficient," he said. "There is big potential for improvements to be made in many document related processes, reducing cycle time, improving the end customer experience and reducing costs.
"About 40 per cent of someone's time during a working day is spent with documents, and on average a company spends about nine per cent of its revenue on document production." The National Commercial Bank in Saudi Arabia recently outsourced all its office document production capability including statements and credit card bills to Xerox.
By Anthony Richardson
© Emirates Today 2006
