Muscat - Muscat Electricity Distribution Co's (MEDC) ambitious 2012-14 project plans to meet the increasing demand for energy in Muscat governorate through the establishment of a number of new stations in association with Oman Electricity Transmission Co (OETC).
Eng Abdullah bin Said al Badri, CEO of MEDC, said that the company is seeking to invest RO166mn on high-voltage (33kV and 11kV) and low-voltage networks to meet the needs of residential layouts for energy, as well as enhancing existing distribution networks and expanding them to include residential layouts in the wilayats of Seeb, Amerat and Bausher.
On customer complaints over meter readings and delayed bills, Eng Badri said MEDC is preparing a strategy to deal with them, adding that the company is working closely with providers of meter-reading, billing and collection services to improve performance. He pointed out that MEDC had recently started a self-reading service and developed solutions that help the costumer be part of the solution through involving them in reading the meters by filling the special form, by e-mail, sending SMS to the company's web portal or through the call centre or via smartphone applications.
He said that MEDC has initiated alternative solutions enabling it to become the first electricity distribution company in the sultanate to launch prepaid counters after thoroughly testing their feasibility, especially in the field of commercial and residential real estate.
© Muscat Daily 2013
