09 March 2011
MUSCAT -- HSBC announced that its global online banking solution, HSBCnet, has maintained its position as one of the leading electronic banking platforms for corporate and commercial clients globally, according to results of the 2010 Greenwich Associates Online Services Benchmarking study. HSBCnet is a global online banking platform for corporate and commercial customers, offering a comprehensive suite of cash management, trade and supply chain, securities and global markets solutions.
The Greenwich Associates Online Services Benchmarking study has become the industry's definitive assessment of the relative quality of the websites and overall Internet platforms of leading global and domestic US banks. To conduct the study, Greenwich Associates consultants receive an in-person demonstration and review of each provider's online services platform, spending more than 20 hours viewing and analyzing each platform by leveraging in-person reviews, online demos, user guides, public marketing collateral, and subsequent parallel evaluations.
"The Internet is emerging as the dominant service channel for corporate and commercial clients across a range of businesses," said Marc Harrison, a Greenwich Associates consultant and program manager for the Online Services Benchmarking study. "HSBC's ClientSphere workflow tool shows expected timelines and who is responsible for each service request -- this information is fully integrated into HSBCnet and is clearly a competitive differentiator for HSBC."
The study ranks HSBCnet in the top spot among global banks in the areas of Usability/Ease of Use and Integration/Organisation, while demonstrating "Best of Breed" features in the areas of Look and Feel, Cross Product Integration and Transaction Search/Item Inquiry.
HSBCnet outperforms the peer group on more than half of the evaluation factors, with improvements noted by Greenwich Associates since 2008 in the areas of Online Help/Support, Education/Training, Security Features and User Authentication.
"These results confirm our strategic direction, which has driven HSBCnet to the head of the pack as one of the industry leaders in this market. We are very proud to provide our customers in Oman with this first-in-market online solutions delivery platform. This success is the result of our focus on understanding our customers' needs. In the coming year, we expect to further extend the reach of our Internet platform by improving customers' on boarding experience, including the global launch of self-service tools like Electronic Bank Account Management (eBAM) and ClientSphere," said Saurabh Bhatnagar, Head of Corporate Banking, HSBC Oman.
Hamad al Balushi, Head of Global Banking at HSBC Oman added, "HSBC Oman is committed to delivering a world class client experience for Payment and Cash Management (PCM) customers, supported by a well-embedded service culture, processes and technology that match the HSBC brand promise to enable HSBC PCM to become the undisputed global leader. This reward confirms our consistent technological performance when measuring our performance against our competitors".
The 2010 Greenwich Associates Online Services Benchmarking study evaluated 19 leading banks and three vendor white label platforms, examining more than 1,100 evaluation sub-criteria within 43 factors. Greenwich conducts the study annually to help participants understand the specific features and functionality that are "Best of Breed" characteristics and to identify potential areas for improvement.
MUSCAT -- HSBC announced that its global online banking solution, HSBCnet, has maintained its position as one of the leading electronic banking platforms for corporate and commercial clients globally, according to results of the 2010 Greenwich Associates Online Services Benchmarking study. HSBCnet is a global online banking platform for corporate and commercial customers, offering a comprehensive suite of cash management, trade and supply chain, securities and global markets solutions.
The Greenwich Associates Online Services Benchmarking study has become the industry's definitive assessment of the relative quality of the websites and overall Internet platforms of leading global and domestic US banks. To conduct the study, Greenwich Associates consultants receive an in-person demonstration and review of each provider's online services platform, spending more than 20 hours viewing and analyzing each platform by leveraging in-person reviews, online demos, user guides, public marketing collateral, and subsequent parallel evaluations.
"The Internet is emerging as the dominant service channel for corporate and commercial clients across a range of businesses," said Marc Harrison, a Greenwich Associates consultant and program manager for the Online Services Benchmarking study. "HSBC's ClientSphere workflow tool shows expected timelines and who is responsible for each service request -- this information is fully integrated into HSBCnet and is clearly a competitive differentiator for HSBC."
The study ranks HSBCnet in the top spot among global banks in the areas of Usability/Ease of Use and Integration/Organisation, while demonstrating "Best of Breed" features in the areas of Look and Feel, Cross Product Integration and Transaction Search/Item Inquiry.
HSBCnet outperforms the peer group on more than half of the evaluation factors, with improvements noted by Greenwich Associates since 2008 in the areas of Online Help/Support, Education/Training, Security Features and User Authentication.
"These results confirm our strategic direction, which has driven HSBCnet to the head of the pack as one of the industry leaders in this market. We are very proud to provide our customers in Oman with this first-in-market online solutions delivery platform. This success is the result of our focus on understanding our customers' needs. In the coming year, we expect to further extend the reach of our Internet platform by improving customers' on boarding experience, including the global launch of self-service tools like Electronic Bank Account Management (eBAM) and ClientSphere," said Saurabh Bhatnagar, Head of Corporate Banking, HSBC Oman.
Hamad al Balushi, Head of Global Banking at HSBC Oman added, "HSBC Oman is committed to delivering a world class client experience for Payment and Cash Management (PCM) customers, supported by a well-embedded service culture, processes and technology that match the HSBC brand promise to enable HSBC PCM to become the undisputed global leader. This reward confirms our consistent technological performance when measuring our performance against our competitors".
The 2010 Greenwich Associates Online Services Benchmarking study evaluated 19 leading banks and three vendor white label platforms, examining more than 1,100 evaluation sub-criteria within 43 factors. Greenwich conducts the study annually to help participants understand the specific features and functionality that are "Best of Breed" characteristics and to identify potential areas for improvement.
© Oman Daily Observer 2011
