29 June 2015
Roads and Transport Authority - Majdi Abu Zaid:

The Roads and Transport Authority (RTA) revealed that new services had been added to Salik Smart app, offering more benefits & features at a time where the number of app users has reached 451.88 thousand.

"Introducing new services to Salik smart app is intended to save customers time & effort by enabling them to use their smart gadgets in communicating with the Call Center of Salik via this app, thus minimizing the need to visit customer service centers," said Engineer Maitha bin Udai, CEO of RTA's Traffic & Roads Agency. "The new services added include search, submit and follow-up of objections to Salik offences, registration of Salik card, update of personal details (new or current mobile phone number), annual trips list, and the recharge of Salik accounts."

"Recording 451.88 thousand users of Salik app indicates that we are heading on the right direction and edging closer to satisfying the needs of our clients through this app as it avails them services matching to their expectations. The initial bundle of Salik services includes inquiring about account balance, displaying of trips made through Salik toll gates for a specific period per vehicle. It also includes inquiring about offences or vehicles by using the tag number or number plate, listing all vehicles entered in the user's account, opening a new e-Account, topping up the account using e-Pay, recharging an account of a friend, and adding a new vehicle to a registered account," explained Maitha.

"Salik system has become an integral part of the daily mobility of vehicles in Dubai, thus it is imperative for us to innovate a smart, user-friendly app offering services via smartphones contributing to the fruition of RTA's strategic goal of achieving customers' satisfaction," she added.

-Ends-

© Press Release 2015