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Workshops seek to maximise efficiency between the two health sector companies to improve experiences for members
Abu Dhabi - The National Health Insurance Company - Daman, in collaboration with Abu Dhabi Health Services Company (SEHA), is undertaking throughout 2016 a series of specialised workshops to enhance the health care in Abu Dhabi. The main areas of focus include developing health insurance practices in SEHA's medical facilities and improving the experiences of end-users.
The workshops cover best practices in issuing and managing medical claims, improving standards of patient assessment, issuing timely pre-approvals and related financial and administrative practices. These elements allow for a smoother and speedier access to healthcare services for patients by making the processes involved more efficient.
This latest announcement is in line with the ongoing cooperation between SEHA and Daman to offer patients the highest standards of healthcare.
"These workshops are important because they develop interoperability between our organisations. This kind of cooperation is good news for everyone involved, but most importantly it will have a direct and positive impact on the way patients receive healthcare services," said Mr Hamad Al Mehyas, Chief Process Officer, Daman.
SEHA, with its network of medical facilities and hospitals, represents 37 per cent of the total financial claims to Daman -- the highest source of claims made to the company. The workshops covered a wide array of issues relating to various branches of medicine, including internal medicine, obstetrics and gynaecology, rheumatology, paediatrics, oncology and others, as well as billing procedures.
"We are delighted to work with Daman to improve financial practices related to health insurance. These workshops demonstrate our ongoing efforts to improve the quality of the claims issuance process and to further develop and sustain, world-class health services," said Rashed Saif Al Qubaisi, Chief Financial Officer, SEHA.
Workshop administrators also performed a full assessment of current procedures, with the aim of raising the standard of services offered to patients and further upgrading the government health sector.
The ongoing workshops include medical claims officers, specialised medical teams from Daman and medical and financial specialists from SEHA.
Daman and SEHA officials stressed their commitment toward the continuing development of health services in Abu Dhabi, with the aim of achieving the highest levels of patient satisfaction, thereby fulfilling the joint vision of the two companies for the government health sector.
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About National Health Insurance Company - Daman
National Health Insurance Company - Daman is the region's leading specialised health insurer, providing comprehensive health insurance solutions to more than 2.8 million members in the UAE. Over the years, the company has been the partner of choice for a number of the country's most prominent organisations and multinational companies in various industries including oil and gas, aerospace, energy, construction, investments and media.
Daman is a public joint-stock company that is 80% owned by the Abu Dhabi Government with the remaining 20% owned by Munich Re. The company is backed by the reliable support of the Abu Dhabi Government and its strategic partner, Munich Re, one of the world's leading reinsurers, plays an important role as both reinsurer and a valuable source for knowledge transfer.
Headquartered in Abu Dhabi and established in 2006, Daman offers a range of health insurance plans for both individuals and organisations and exclusively manages the Government's health programme - Thiqa - for UAE Nationals and Abu Dhabi Basic Plan - for low income expatriates. Members enjoy access to the largest healthcare providers' network in the UAE and an extensive international network of over 45 countries.
Daman, a pioneer in health care insurance, drives innovation through a combination of state-of-the-art technology and healthcare-related expertise offered by a highly skilled and knowledgeable workforce. Members benefit from added value through unique offerings such as the disease and case management programmes as part of the acclaimed Health Support services. Daman also operates a 24/7 customer call centre and has a medical services authorisation team in direct contact with Daman's network of healthcare providers. It also provides a diverse range of online services that are unmatched in the UAE.
Daman has set high standards in the health insurance industry and has been awarded a number of internationally recognised awards and quality-focused certifications in a relatively short span of time. The company is ISO 9001 certified for Quality Management Systems and ISO 27001 certified for Information Security Management. The company's successful application of the online-based Pharmacy Benefit Management system has received a full accreditation by URAC.
For further information please contact:
Raneem Renno
Four Communications
Raneem.renno@fourcommunications.com
+971 (0) 55 603 9917
© Press Release 2016
