22 March 2017
Inks deal with ProntoResolved software for efficient and sustainable solutions

Ajman, UAE – Seeking to provide a more efficient and prompt service to its guests, Ramada Hotel & Suites Ajman recently inked a partnership with ProntoResolved. The contract was signed by Iftikhar Hamdani, general manager of Ramada Ajman, and Franco Moline, president of ProntoResolved.

Based in Florida, ProntoResolved is a user-friendly software which manages propriety complaints and handles special requests. In addition, it allows hotels to have a paperless operation by electronically streamlining guest service issues and requirements. The software takes in and resolves the requests in a timely manner; then generates reports and tracks the proficiency of response of the departments involved.

Hamdani commented: “Our property is pleased to partner with ProntoResolved in providing enhanced service to our clients, thus generating higher ratings in several platforms. In addition to its systematic and effective process, the software also enables us to have a paperless, sustainable operation, which is in line with our green vision.”

Moline enthused: “ProntoResolved is happy to help Ramada Ajman take customer service experience to advanced level. We are confident that this will be a fruitful partnership, and boost the property’s satisfaction ratings in various booking engines and review websites.”

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About Ramada Hotel and Suites Ajman 
Ramada Hotel and Suites Ajman is the premier accommodation at the heart of UAE’s emirate on the rise. Conveniently located along Sheikh Khalifa bin Zayed, the hotel provides easy access to the UAE’s main airports, commercial centres and cultural attractions. With its spacious and stylish accommodation, Ramada Hotel and Suites Ajman caters to both business and leisure travellers, whether on short trips or long-term stays. The hotel offers modern comforts matched with unparalleled service. Guests can enjoy sumptuous food selection at Orchid Restaurant, R Cafe and the 24-hour room service, as well as the hotel’s first-rate facilities including a gym, indoor swimming pool, spa, and free access to its exclusive beach club.  

Media Contact
Ada Glayza Teodoro
PR Manager, R Hotels 
Phone: +971 (6) 703 1111
Mobile: +971 50 534 6548
Email: a.teodoro@rhotels.ae

© Press Release 2017