MANAMA: Bahrain Islamic Bank (BisB) has installed new self-service kiosks.
Developed by the bank’s employees at the in-house Innovation Lab, the new kiosks enable existing and potential retail customers to open an account without the need for human intervention, issue prepaid and debit cards, update their personal information, as well as issue bank statements.
The lab was set up to enable the bank to pilot test innovative products and solutions.
The kiosks are aimed to reduce queuing times across branches, and came as a result of a simplification strategy, which seeks to deliver customer experience that is entirely seamless and hassle-free.
BisB chief executive Hassan Jarrar said, “We are delighted to introduce the self-service kiosks developed by local Bahraini talent using their extensive experience in information technology.
“Our ultimate goal at BisB is to simplify customers’ banking experience by providing them with the ability to perform a multitude of transactions independently, so they no longer have to stand in a long queue simply to execute a routine transaction such as the issue of prepaid cards.”
The kiosks have been installed across all branches and financial malls and are available for use 24/7.
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