Zurich announces premium relief and additional services and support to help customers amid the COVID-19 Pandemic

Together with additional measures around payment flexibility, and an invitation for customers to join an online community to share their concerns and needs, the organisation is actively seeking for ways to assist new and existing customers through this challenging time

  
Zurich announces premium relief and additional services and support to help customers amid the COVID-19 Pandemic

United Arab Emirates: Zurich International Life Limited in the Middle East launches a new tele-interview process for new life insurance customers in the UAE. Together with additional measures around payment flexibility, and an invitation for customers to join an online community to share their concerns and needs, the organisation is actively seeking for ways to assist new and existing customers through this challenging time.

Key Highlights:

  • Conducted by an expert medical practitioner, the tele-interview service offers those customers seeking life insurance as part of their mortgage or facility-linked protection requirements, the opportunity to complete medical screening from home.
  • Subject to policy terms and conditions, Zurich is offering a three-month grace period from the date premium payments are due.
  • Z-One, an online community consisting of the general public and Zurich customers is being opened up to more policyholders, inviting their feedback and on the current COVID-19 pandemic.

As the global pandemic COVID-19 continues to unfold, Zurich in the Middle East has expressed its commitment to assist customers.  The insurer introduced a new tele-interview process for all new term assurance and decreasing term assurance policies for Mortgage cases during the current COVID-19 period. Taking only 20-30 mins to complete, this screening is conducted by a medical practitioner, over the phone and at a time convenient to the customer. As all medical information is managed in accordance with Zurich’s industry leading data commitment and local regulatory standards, customers can rest assured that their data is treated with the highest category of confidentiality.

Walter Jopp, CEO of Zurich in the Middle East says “In the current quarantine environment, the health and safety of our customers and employees are our first priority. This telephone health assessment service offers customers in the UAE an opportunity to undergo the life insurance application process from their home without the threat of physical contact and any potential exposure to COVID-19. We are committed to our community and will continue to provide the highest levels of support and service during this challenging time.”

As part of this commitment, Zurich in the Middle East has offered relief to any customers experiencing financial difficulty. In addition to a 3-month grace period, a number of products entitle the customer to a premium holiday subject to its terms and conditions. Zurich has advised that customers should review the terms and conditions to better understand the impact of altering their policy and recommends discussions with a financial adviser before making any changes.

To better understand the impact of the current pandemic on customers and their needs, Zurich is going directly to the source - inviting customers to join the Z-One online community, a discussion forum facilitated by Zurich via an independent third-party provider. Walter Jopp who on numerous occasions has affirmed the company’s customer first philosophy adds “It is by listening intently to the ideas and feedback from this forum, in talking directly to our customers, that we can understand what they are going through and what we can to do help. We fully expect to use these insights to inform our decision making.”

Follow Zurich Middle East on social media: @Zurich Middle East

-Ends-

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at https://www.zurich.com/en 

About Zurich International Life Limited is a part of Zurich Insurance Group and established in the Isle of Man which is licensed by the Isle of Man Financial Services Authority with established and registered branches in the UAE licensed by the Insurance Authority of the UAE, Bahrain licensed by the Central Bank of Bahrain, and the Qatar Financial Centre authorised by the Qatar Financial Centre Regulatory Authority. In the UAE it is registered (Registration No. 63) under UAE Federal Law Number 6 of 2007, and its activities in the UAE are governed by such law.

For media enquiries, please contact:
Shaila Bali
Head of Communications
Zurich International Life Limited Middle East
Shaila.bali@zurich.com

Insight Discovery
Nigel Sillitoe, CEO
Email: sillitoe@insight-discovery.com 

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© Press Release 2020

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