NBK and Ooredoo ink a MoU to collectively provide digital services and solutions

Seeking to Introduce More Advanced Products and Solutions that Contribute to Enriching Customer Experience of Both Institutions

NBK and Ooredoo ink a MoU to collectively provide digital services and solutions
  • Al-Fulaij: Our digital transformation yielded advanced services and solutions that increased our readiness for the ongoing changes in the banking industry
  • Our partnership with leading companies contributes to meeting our customers' needs and enriching their banking experience
  • Al-Babtain: The Company’s leading position in the telecommunications and IT sector, especially digital services, necessitates making effective partnerships with major companies that will contribute to enriching customers’ digital experience and achieving development and progress

Kuwait City, Kuwait: National Bank of Kuwait (NBK), the leading provider of digital banking services in Kuwait and the region, and Ooredoo Telecom - Kuwait, the first telecom company to provide innovative digital services in Kuwait, signed a memorandum of understanding to develop digital services, products and solutions that contribute to enriching customer experience in both institutions.

The signing ceremony held at NBK Headquarters on Monday, 1 February 2021, was attended by Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait - Kuwait, Mr. Abdulaziz Al-Babtain – CEO of Ooredoo - Kuwait, Mr. Mohammad Al-Othman, GM of Consumer Banking Group, National Bank of Kuwait, Mr. Fadi Kawar – COO of Ooredoo – Kuwait, Mr. Tapan Tripathi – CMO of Ooredoo – Kuwait, Mr. Hisham Al-Nusif, Deputy GM of Consumer Banking Group, National Bank of Kuwait, Mrs. Sundus AlShatti – Director  Digital Service of Ooredoo – Kuwait, and Mr. Mijble Alayoub- Senior Director,Corporate Communications of Ooredoo – Kuwait.

The MoU was signed by Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait - Kuwait, and Mr. Abdulaziz Al-Babtain, CEO of Ooredoo - Kuwait.

The signing of the MoU comes as part of the strategic partnership and well-established relationships between NBK and Ooredoo, and their keenness to provide cutting-edge digital services and solutions that contribute to meeting the needs of all customers to get an exceptional experience from leading institutions in both the financial services and telecommunications sectors.

Commenting on the signing, Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait - Kuwait, said: “We are pleased to sign a cooperation agreement with an institution of Ooredoo’s stature, as part of our endeavors to create partnerships with the leading brands with a view to meeting the needs of all our customers, and enriching their banking experience.”

"We are keen to accelerate the implementation of digital transformation roadmap in line with our strategy started years ago, which contributed to our success in providing the most advanced digital services and payment solutions to our customers," Al-Fulaij added.

Al-Fulaij affirmed that NBK is committed to upgrading its digital channels, basically NBK Mobile Banking App and NBK Online Banking, which saw unprecedented popularity during the exceptional circumstances prevailing all over the world, demonstrating the bank's readiness for the successive changes in the banking industry.

On his part, Mr. Abdulaziz Al-Babtain, CEO of Ooredoo Kuwait, expressed his pleasure for signing this MoU with NBK, saying: “Given its leading position, especially in the IT sector, Ooredoo Kuwait seeks to establish effective partnerships with renowned institutions that contribute to the development and progress of Kuwait. This partnership stems from the Company’s effective role, most notably by providing the unique 5G technologies. This also helps improve the quality of customers’ digital experience by providing more innovative products and services that redefine both the digital telecommunications technology and the banking sectors in the country."

Al-Babtain added: "We have the pleasure to conclude this agreement between the two leading institutions, each in its sector, and we pride in such high-value partnerships, which will yield the introduction of new financial and technological services that meet the needs of all segments of society, especially considering NBK’s leading position as a provider of world-class financial services, leading banking expertise, and digital culture that keeps pace with the era of advanced technology."

Al-Babtain pointed out that, in light of the COVID-19 pandemic, the entire world is looking forward to new technologies and efficient digital solutions to help people cope with the new prevailing conditions and emerging working methods.

While this partnership offers promising opportunities to empower businesses in the country, in line with Kuwait’s Development Plan (New Kuwait 2035), both NBK and Ooredoo - Kuwait, seek to enhance their digital capabilities in supporting business environment and providing innovative solutions for financial technology platforms, promoting digital transformation process in the telecommunications sector, achieving the new Kuwait 2035 development vision, and creating direct job opportunities in the business environment.


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