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Dubai: Alongside its participation in GITEX Technology Week 2019 as part of the federal government stand, and in order to introduce its smart services and bolster its communication with customers and raise their satisfaction levels, the Ministry of Finance (MoF) held a specialised workshop titled "Simplifying the Customer Journey". The workshop reviewed vital updates and developments in the services to suppliers from registration to renewal, as well as the benefits provided by the ministry to owners of small and medium enterprises.
H.E. Mariam Al Amiri, Under Secretary for the Financial Management Sector at MoF, reaffirmed the ministry's keenness to achieve excellence by adopting best practices, and keeping abreast with the latest technological developments to enhance the efficiency and quality of its services. This is part of the ministry's commitment to enhance customer confidence and satisfaction, as well to further improve the business sector’s performance, especially small and medium enterprises sector to ensure sustainable development in the country.
H.E. said: “GITEX is an ideal platform for the ministry to review its digital transformation, and to communicate directly with customers to know their feedback about the ministry’s services, in order to improve them further. Participating in GITEX also provides our team an opportunity to learn more about international best practices in artificial intelligence and cloud technologies, as well as ways to explore the benefits these technologies could offer in the ministry’s services.”
The workshop, which was aimed at relevant users and visitors at GITEX, dealt with vital developments and updates in supplier services, such as registration and renewal. This in turn contributes to simplifying the customer journey by moves such as including the new registration requirements in the Federal Supplier Register, and the required documents and service fees. The number of required attachments have been reduced from five to just one, and the questions in the registration assessment form have been reduced from 17 to three. Additionally, it is now possible to create a single account for suppliers without having them create a different account on the Ministry of Finance’s website.
The workshop also presented the benefits the ministry provides to SME owners, including exempting them from paying the registration fees for the first two years from the date of founding of their company, as well as grant of a price preference of 10%. A detailed explanation and video presentation on supplier registration service, which enables the purchase of tenders and quotations of practices offered by ministries and federal entities to registered private sector companies, was also provided through the Ministry of Finance website and its smart application.
The Ministry of Finance's participation in Gitex Technology Week 2019 also saw the launch of new initiatives, a series of specialised workshops highlighting the services provided by the ministry, and panel discussions to deliberate the innovative initiatives launched and managed by the Ministry of Finance. The ministry will also hold a meeting with its strategic partners, to promote communication with all government entities and get their views and suggestions on financial management at a federal level.
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