Dubai, United Arab Emirates: Arabian Automobiles Company, the flagship automotive division of AW Rostamani Group and exclusive dealer for Nissan, INFINITI and Renault in Dubai and the Northern Emirates, completed 2017 with record breaking award wins of Global Nissan Aftersales Award (GNAA) for 10 consecutive years, further reinstating their position as the trusted source for drivers across their network. The awards are declared by the Nissan Motor Company in Japan on the basis of various aftersales performance indicators that include Standards & Compliance, Customer Service, Customer Retention & Loyalty, Parts Availability, Employees Performance and Business Management.
Sharad Dubey, Director of Aftersales at Arabian Automobiles Company said, “Achieving the Global Nissan Aftersales Award (GNAA) award in 2017 as well as two gold medals and one silver in the FY17 Regional Aftersales Skills Contest are significant milestones for us as a team as this is the 10th consecutive GNAA win for us, the only Distributor in the world to win the Global Nissan Aftersales Award (GNAA) . Our key standout has been our commitment to exceed customer expectations while delivering value & promises, to ensure impeccable customer satisfaction during their entire journey with Arabian Automobiles, while consistently exceeding the key criteria for the GNAA.”
Amongst the prestigious awards received for Regional Aftersales Skills Contests, gold medals for the following categories are:
First Gold Award - 21st Nissan Service Technician Excellence Competency, was won by the technician Abdul Latif, who also received recognition for Best in Electrical Diagnosis and Best in Engine Diagnosis. Second Gold Award - 7th Nissan Parts Executive Excellence Competency, was won by James Pinto, who also recognized as Best in Order Taking. The Silver Award - 11th Nissan Service Advisor Excellence Competency was won by Allwyn Alphonso who also recognized as Best in Receiving Process. Arabian Automobiles Company’s Aftersales Division has indeed proven that it has the best capabilities and expertise to cater to its diverse clientele’s wants and needs, with even more accolades on the way for its service excellence in the automotive industry.
The Regional Aftersales Skills Contest is a platform for Nissan Middle East to recognize and award Nissan Frontline Staff Brand Ambassadors and Nissan Technicians. These awards are a vote of confidence for the talented individuals at the company that offer impeccable customer service and guaranteed smiles across the board. Once again, Arabian Automobiles has established itself as the brand of choice for its incredible aftersales service, its focus on customer requirements and delivered value & promises to ensure high customer satisfaction while consistently maintaining business growth.
About Arabian Automobiles Company
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With 50 years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50 years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.
Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for ten years in a row.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- 11 new vehicle sales showrooms of Nissan, 6 new INFINITI centers and 4 new vehicle sales showroom of Renault
- 6 certified pre-owned car facilities
- 24Hrs Service Center at Ras Al Khor, Dubai
- Central Logistics Centre at Dubai Industrial City
- 16 service centres
- 90 minute Express Service
- 14 spare parts outlets
- Arabian Automobiles is ISO 9001, ISO 14001 and OHSAS 18001 certified.
© Press Release 2018