Daman launches its mobile branches service for senior citizens and people of determination

Abu Dhabi: In cooperation with the Department Of Health – Abu Dhabi, the National Health Insurance Company - Daman has launched its Lain Endaak (We’ll Reach You) mobile branch service. The new provision allows senior citizens and people of determination to access Daman services. With branch services typically offered in physical and virtual (Hayakom) branches, the mobile vehicle visits these customers by appointment to allow them to seamlessly manage their accounts and apply for new services from the comfort of their own homes.

The new service is in line with the directives of the UAE's wise leadership and the vision of the Department of Health – Abu Dhabi to provide integrated and inclusive health insurance and care for all members of society. The new service, alongside recent developments in convenient services, including the launch of the company’s virtual Hayakom branches, which allow members to manage their account virtually, has emerged in tandem with Abu Dhabi’s growing status as an international healthcare hub and a global destination for healthcare providers, including the Cleveland Clinic Abu Dhabi, Mayo Clinic, who have partnered with the Abu Dhabi Health Services Company (SEHA), and other reputable institutions.

Commenting on the new service, H.E. Abdullah bin Mohammed Al Hamed, Chairman of the Department Of Health – Abu Dhabi, said: “This initiative reinforces the Department of Health’s sustained endeavour to provide each segment of Abu Dhabi society with the highest standards of accessibility to quality healthcare, in line with our vision and global best practice.

“Daman’s resolution to continually create an enhanced customer experience through implementing unparalleled innovative solutions is highly valued by the Department. Such services contribute to senior citizens and people of determination overcoming key challenges that they may face in accessing physical or virtual branches. This service further enables them to better manage their health insurance affairs and overall healthcare access, right from the comfort of their own homes. It thereby greatly improves their quality of life and experience,” H.E. added.

The launch of the new service follows Daman’s successful introduction of a series of innovative initiatives, aimed at facilitating seamless service access to all community segments. This includes the recent launch of the Hayakoum virtual branch service, which allows more than 2.5 million subscribers to obtain virtual services without visiting the company's branches.

H.E. Khalid bin Shaiban Al Muhairi, Chairman of the National Health Insurance Company – Daman, said: “Daman consistently launches new services and solutions that enhance our customers’ broader experience. Today’s introduction of the Lain Endaak service is demonstrative of that ethos. It validates Daman’s commitment to innovation, in line with the directives of the UAE’s wise leadership in providing leading innovative services for everyone.

“Daman’s services consistently evolve. We have implemented a long-term calculated IT investment strategy that has bolstered our infrastructure, strengthened our systems and advanced our service capabilities. Our goal is simple: we want to make the management of health insurance policies and services as convenient as possible, and today’s announcement is a major development in serving senior citizens and people of determination. This approach is wholly aligned with Abu Dhabi’s Strategy for People of Determination 2020 – 2024, further positioning Abu Dhabi as an inclusive Emirate that empowers all social segments.”

H.E. Abdullah Abdul Ali Al Humaidan, Secretary-General of the Zayed Higher Organization for People of Determination (ZHO) commented: “The Lain Endaak initiative comes in support of Abu Dhabi’s Strategy for People of Determination and will enable people of determination to access services easily and quickly. I commend the initiative and the efforts made by Daman as an active and important strategic partner in supporting the care of people of determination. Daman has worked collaboratively with the ZHO towards achieving our key objective of full social integration. I would like to thank Daman for their efforts in assisting people of determination and for shedding light on the importance of the continued support by all government and private entities and organisations in achieving our key aim.

“Together, we remain committed to the permanent upgrade of healthcare services, and to finding solutions to challenges that could hinder the integration of people of determination into society. We must continue to work together to enhance communication among all entities to serve the interest of people of determination and build effective collaborations among the parties to meet our common strategic goals. Through ongoing collaboration, we can improve performance and streamline the procedures relating to the provision of health cover and humanitarian care for all people of determination.”

Building on its initiatives and services, Daman was able to consolidate its position as the UAE's leading health insurance provider in terms of market share and take leadership in setting high standards that significantly contribute to the country’s insurance and health care sectors.

Members can use the Lain Endaak service by calling Daman’s customer service centre and booking a free-of-charge home visit.

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About National Health Insurance Company – Daman:

The National Health Insurance Company – Daman is the UAE’s leading health insurer providing comprehensive health insurance solutions to 2.5 million members in the UAE.

Daman is part of ADQ, one of the region’s largest holding companies with a diverse portfolio of major enterprises spanning key sectors of Abu Dhabi’s diversified economy. ADQ owns 80% of Daman’s shares with the remaining 20% owned by Munich Re who is also a strategic partner.

Daman, a pioneer in health insurance, drives innovation through a combination of state-of-the-art technology and healthcare-related expertise offered by a highly skilled and knowledgeable workforce. Members benefit from added value through unique offerings such as the disease management programmes. Daman provides a 24/7 customer call centre and medical services authorisation team who are in direct contact with Daman’s network of around 3,000 medical facilities. The company also provides a diverse range of digital services that are unmatched in the UAE.

Daman has set high standards in the health insurance industry and has been awarded a number of internationally recognised awards and quality-focused certifications in a relatively short span of time.

© Press Release 2021