National Bank of Kuwait (NBK), the leading provider of digital banking services in Kuwait and the region, and Trolley, the leading provider of consumer goods through 65 branches all over Kuwait, signed a memorandum of understanding to cooperate in providing digital payment solutions to customers, with a view to offer them an exquisite shopping experience.
The MoU was signed in a ceremony held at NBK Head Office on Sunday, 30 of May 2021 in the presence of Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group at National Bank of Kuwait, Mr. Faisal Boodai, Chairman and managing director of Trolley, Mr. FawazBoodai, the Deputy CEO of Trolley, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group at National Bank of Kuwait,
The MoU was signed from NBK’s side by Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group, and from Trolley’s side, by Mr. Faisal Boodai, the Chairman and managing director.
Signing the MoU comes as part of the strategic partnership and close relationship between NBK and Trolley, and the efforts of both institutions to provide the most advanced payment solutions that help achieve the highest level of customer satisfaction and meeting their needs.
Commenting on signing the MoU, Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group at National Bank of Kuwait, said: “We are pleased to sign the MoU with Trolley, which comes as part of our endeavors to create partnerships with the leading brands in order to meet the needs of our customers and enrich their banking experience.”
NBK excelled in providing an advanced series of pioneering digital payment solutions prior to the current exceptional circumstances, including Fitbit Pay and Garmin Pay services launched early last year, as well as Samsung Pay, which NBK was the first bank to offer it in Kuwait, mentioned Al-Othman.
“We are committed to provide the best and most advanced technological solutions to ensure easier and more convenient payment methods for our customers, which helps to meet their various needs,” he added.
With regard to payment solutions provided by the National Bank of Kuwait, Al-Othman emphasized that NBK strives to provide the latest digital banking services and advanced payment solutions to customers, reflecting the superior capabilities and tremendous digital infrastructure that the bank succeeded to build over the years, as part of its digital transformation strategy. He also mentioned that NBK is the first bank in terms of the percentage of points of sale that operate with contactless payment technology, whose role is to facilitate and accelerate payment and collection processes for individuals and merchants.
On his part, Mr. Faisal Boodai, the Chairman and managing director of Trolley said: “As part of the efforts towards achieving leadership in customer service and customer satisfaction, Trolley seeks to establish effective strategic partnerships with leading brands providing related services that enhance the company’s position in the local market.”
Boodai added and said, "The agreement signed today between the largest bank in Kuwait in terms of market share and the fastest growing chain of stores will contribute to enhancing efforts in increasing customer satisfaction and reaching their daily needs.” And he emphasized “Trolley is keen to maintain excellence in customer service quality and to provide the most advanced and innovative products and services.”
Regarding the expansion plan in the local market, Boodai added, "The TROLLEY outperformed the local competitors and thus became the largest food retail chain in Kuwait with more than 65 branches." He added, "Trolley's strategic expansion plan is continuing within Kuwait and soon in the Arab Gulf states."
NBK Customers are growing more dependent on the bank’s digital channels and advanced payment solutions to make their payments, as 2020 witnessed a 200% increase in contactless payment transactions, compared to last year, whereas total online card payments rose by 94% year-on-year.
NBK continues its efforts to provide customers with an exquisite shopping experience through cooperation with leading retailer, while caring to provide the most advanced payment solutions and exceptional rewards, as seen in the recent saving and cashback rewards provided by the bank to its customers throughout the month of Ramadan.
It is worth mentioning that NBK was named “Best Consumer Digital Bank- Middle East” for 2020 by the reputable international magazine Global Finance, in the annual survey of the World’s Best Digital Banks.
© Press Release 2021