Dimension Data expands next-generation Managed Services offering to accelerate client innovation across the Middle East

The global Managed Services platform will provide a centralised, agile, and automated delivery service for organisations by leveraging Managed Services centres in Saudi Arabia and United Arab Emirates

Mohammed Hejazi, Managing Director for Dimension Data Middle East

Mohammed Hejazi, Managing Director for Dimension Data Middle East

Dubai, United Arab Emirates: Dimension Data, a leading global technology integrator and managed services provider, today announces the expansion of its next-generation Managed Services to help clients streamline operational efficiencies and drive business outcomes across the Middle East.

As the economy rebounds from the effects of the COVID-19 pandemic, Dimension Data has expanded its Managed Services capability across Saudi Arabia and United Arab Emirates to support businesses as they recover and reinforce their digital transformation efforts. Dimension Data’s global Managed Services platform offers data-driven insights and real-time reporting, managing over 9,000 IP networks and supporting over 13 million users across the globe. The Managed Services centres in Saudi Arabia and United Arab Emirates complement Dimension Data’s global Managed Services platform and operate in accordance with local in-country data sovereignty laws.

Mohammed Hejazi, Managing Director for Dimension Data Middle East, said, “the way in which we work has shifted and remote working has brought a new set of challenges. With rapidly changing situations, organisations expect partners to quickly provide new services to enable them to manage, or accelerate, additional requirements.”

“The boost in productivity will increase data traffic as well as the possibility of attacks on customer networks. Reducing security risks is one of the top reasons for considering a managed services provider. The intent in the Middle East is to proactively monitor client networks and support remedial activities through the Security Operations Centre (SOC) and the Network Operating Centre (NOC),” he added.

Dimension Data’s goal is to allow organisations to focus on their main core business while leaving their day to day IT and Security operational tasks to the subject matter experts. Dimension Data has the expertise in understanding clients pain points, thus pushing the organisation to provide tailored solutions through the rich portfolio which includes different flavours of managed services, like 24/7 proactive support, reactive support, on-site interventions, managed client platforms or used Dimension Data platforms in addition to application managed services.

Dimension Data’s approach to managed services builds on its proven track record of managing and integrating multi-vendor solutions by bringing together its cross-technology portfolio of managed services, delivered through a single scalable and secure platform.

“The next-generation Managed Services offering gives you the data you need to enable IT and operations teams to focus on more strategic, value-add tasks and drive business performance,” said Hejazi.

About Dimension Data

Dimension Data is an African born systems integrator and managed services provider that designs, manages, and optimises today’s evolving technology environments to enable its clients to leverage data in a digital age.

Founded in 1983, and headquartered in Johannesburg, we are a proud member of the NTT Group, one of the world’s leading information communication technology (ICT) companies, comprising a group of global technology companies. Employing over 10 000 employees across 15 countries, we invest heavily in innovation to bring together the world’s best technologies, from consulting, technical and support services to a fully managed service, to our global client base.

From July 1st 2019, Dimension Data’s global business is now fully integrated with NTT Communications, NTT Security and 25 other companies to form a new global operating company, branded NTT. In Middle East and Africa, Dimension Data remains an independently branded affiliate of the NTT Group and retains the Dimension Data brand.

Media Contact:
Ian Saldanha
Procre8 for Dimension Data
Email: Ian@procre8.biz 

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