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- The robot introduction has reported a 30% increase in accuracy when it comes to scanning items on shelves
Dubai: Shoppers at Carrefour in Mall of the Emirates may have come across an unconventional member of staff, “Tally”. Weighing up to 14kg and reaching a height of 163cm, Tally is the first robot to be employed by a retailer in the Middle East. Tally’s main function is to scan items on the shelves and report to the back office highlighting discrepancies in displayed items, allowing the rest of the staff to interact with customers and ensure that Carrefour is offering the best shopping experience.
Philippe Peguilhan, Country Manager of Carrefour UAE at Majid Al Futtaim Retail said: “Tally is yet another testament of Majid Al Futtaim’s commitment to innovate and lead the industry through unprecedented initiatives that drive efficiency and customer satisfaction. We have already seen a 30% increase in accuracy when it comes to scanning items on the shelves, and we are very excited for what else is to come.”
Tally scans the shelves three times a day, with each one taking up to 3 hours, using artificial intelligence to provide real-time insights on missing, misplaced, unmarked, and incorrectly priced items, before alerting a dedicated Carrefour team member to fix the issue. The robot is also embedded with cameras and sensors enabling it to avoid obstacles while roaming the store.
Children have been reacting with joy and curiosity when meeting the new robot, going as far as hugging and playing with Tally.
Customers shopping at Carrefour Mall of the Emirates are encouraged to say hello, take photos and film their interaction using the hashtag #CarrefourTallyRobot .
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For more information about Carrefour please contact
Name: Marie Peguilhan
Telephone: +971 52 668 0931
Email: carrefour@kekstcnc.com
Name: Raed Matarbazi
Telephone: +971 56 417 9771
Email: rmatarbazi@mafcarrefour.com
The legal name of this company is “Majid Al Futtaim” and should not be shortened or replaced by an acronym to avoid confusion with another business entity.
About Carrefour
Carrefour is one of the largest hypermarket and supermarket chains in the world. The brand was launched in the region in 1995 by Majid Al Futtaim, which is the exclusive franchisee to operate Carrefour in 38 countries across the Middle East, Africa, and Asia.
In 1995, Carrefour opened its first hypermarket in City Centre Deira UAE and through the years, expanded to over 250 Carrefour stores in 15 countries across the region, more than 750,000 customers a day. .
Carrefour operates different hypermarket and supermarket stores to meet the growing needs of its diversified customer base. In line with the brand’s commitment to provide the widest range of quality products and value for money, Carrefour today offers an unrivalled choice of more than 100,000 food and non-food products as well as thousands of household goods.
Carrefour is dedicated to rewarding its loyal customers and offering access to a unique and pleasant shopping experience through special offers and promotions throughout the year. Carrefour is committed to continued business growth in convenient locations across the Middle East, Africa, and Asia to create great moments for everyone, every day. More than 36,000 colleagues work at Carrefour stores operated by Majid Al Futtaim Retail.
About Carrefour in UAE
Carrefour was launched in the UAE in 1995.Today, Carrefour operates 31 hypermarkets and 71 supermarkets, employing more than 11,000 colleagues.
About Majid Al Futtaim
Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.
A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to ‘create great moments for everyone, every day’. It has since grown into one of the United Arab Emirates’ most respected and successful businesses spanning 15 international markets, employing more than 43,000 people, and obtaining the highest credit rating (BBB) among privately-held corporates in the region.
Majid Al Futtaim owns and operates 25 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, Mall of Egypt, City Centre malls, My City Centre neighbourhood centres, and four community malls which are in joint venture with the Government of Sharjah. The Company is the exclusive franchisee for Carrefour in 37 markets across the Middle East, Africa and Asia, and operates a portfolio of more than 270 outlets in 15 countries.
Majid Al Futtaim operates more than 400 VOX Cinemas screens and 36 Magic Planet family entertainment centres across the region. In addition to iconic leisure and entertainment facilities such as Ski Dubai, Orbi Dubai and Ski Egypt, among others. The Company is parent to the consumer finance company 'Najm', and a Fashion and Home retail business representing international brands such as Abercrombie & Fitch, AllSaints, lululemon athletica, Crate & Barrel and Maisons du Monde. In addition, Majid Al Futtaim operates Enova, a facility and energy management company, through a joint venture operation with Veolia, a global leader in optimised environment resource management. The Company also owns the rights to The LEGO Store and American Girl in the Middle East and operates in the food and beverage industry through a partnership with Gourmet Gulf.
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