Emrill appoints new head of Dubai International Airport contract

Multi-award winning facilities management company Emrill has appointed Louise Arkley as senior facilities manager for its Dubai Airports contract following the internal promotion of predecessor Sarah Rodgers to head of training.

As a specialist in critical infrastructure FM projects, Arkley brings extensive international experience to Emrill having held several management positions within the NHS and city councils in the UK.

Arkley has over 15 years’ experience in aviation services and airside operations with periods working for both Emirates and British Airways. This includes over ten years of FM experience working on airside contracts for other major FM companies in the Middle East, as well as a period managing over 1,900 staff on a major dnata airside contract in the UAE.

Arkley will take over the Emrill soft services contract at Dubai International Airport Terminal 3, which includes nearly 800 staff handling cleaning and janitorial services. The contract involves employees from twelve nationalities working in various shifts on the challenging 24 hour, seven day a week contract at one of the world’s busiest airport for international passenger traffic.

Commenting on the appointment Emrill’s managing director, Alex Davies, said: “The aviation sector, and our Dubai International Terminal 3, contract in particular are important activities for Emrill as we take active steps to further entrench our position as the UAE aviation sector’s preferred FM company.

“Our talent acquisition plan places significant emphasis on recruiting sector specialists with demonstrable industry experience in each one of our market segments served. Bringing Louise on board, with her extensive hands-on aviation experience, is a good example of this commitment working. Through ongoing staff training, her industry-leading knowledge can be transferred to other Emrill team members with the objective of introducing new FM techniques and innovations that benefit our clients and end-users through constantly raising standards. Furthermore, our business objective is to further grow our footprint in airport and aviation FM by constantly tailoring and customising our services to the unique and individual needs of clients in this way,” concluded Davies.

In August, Emrill opened a dedicated BICSc-accredited training room at DXB. This new facility consists of a real-life environment training room with housekeeping mock-ups and colour-coded static displays of equipment and materials meaning BICSc-certified assessors can deliver certified ongoing training courses without Emrill staff needing to leave the airport environment.

This year Emrill was shortlisted for Training Provider of the Year at the Aviation Business Awards 2018 for second year running and awarded high commendation under the Unsung Hero category for Emrill’s team’s exemplary actions following an airside emergency response event last year.

Originally from Gloucestershire in the UK, Louise Arkley is a BIFM member and has lived in the UAE since 2014 enjoying scuba diving and swimming in her free time.

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For more information please contact:
Grant King at iHC:
+971566290054
Email: grant@ih-c.com :

Emrill Services LLC is a multi-award winning integrated facilities management provider in the UAE. With nearly 8,000 directly employed staff, the company offers the full range of hard and soft FM, asset management and manned security services with innovative solutions tailored to support its clients, including cutting-edge energy solutions and real-time performance management systems. Emrill commands an exceptionally high level of client retention and has enjoyed continuous growth since its formation.

As industry leader, Emrill helps organisations shape environments and create great places to live, work and visit while achieving their commercial goals through providing a range of highly effective FM solutions. Sectors serviced include: residential, commercial, industrial and master communities, as well as industries as diverse as: aviation, healthcare, retail, hospitality, oil and gas, education and leisure. Emrill’s mission to be the region’s preferred facilities management partner is being achieved by providing quality services, ensuring safety and building trusted relationships based upon mutual values. Emrill strives for excellence through embracing innovation and empowering its people to be their best through a strong commitment to education and development and employee welfare.

Awarded the title of Overall FM Company of the Year for a fifth time at the Facilities Management Middle East Awards 2018, Emrill was also awarded Security Company of the Year in 2015. Sustainability is at the core of Emrill’s business strategy, recognised through winning the Engineering Service of the Year award in both 2017 and 2018 for its Energy Performance Contract (EPC) and community water conservation programmes. Building on this success, Emrill won the Top Cleaning Company of the Year and Excellence in Training awards at the inaugural Middle East Cleaning, Hygiene and Facilities Awards in 2018, as well as Best Client/ Contractor Partnership award attesting to its track record of quality service delivery and client satisfaction.

As the first FM Company to be awarded the Dubai Chamber CSR Label for its sustainable and responsible corporate practices, the company has now held this title for six consecutive years.

Operating to the highest International standards, Emrill is ISO9001:2015, ISO14001:2015, OHSAS 18001:2007, NICEIC and BICSc accredited. Clients are fully supported through modern IT infrastructure, dedicated client managers and a 24-hour call centre and also benefit from the newest technology, industry-leading techniques and latest equipment releases consistently delivered through Emrill’s ongoing Innovation and Digital Transformation Programme.

© Press Release 2018