News facts:
- Fujitsu and Emerico partner in delivering video Smart KIOSK machines for newly launched digital banking center in Abu Dhabi
- Secure and efficient anytime, anywhere service redefines the banking experience; customers can request the service online and complete it with visit to the bank without need for waiting
- Smart kiosks offer instant access to core banking services including account opening and credit card replacements
UAE – Fujitsu has achieved an industry first with the implementation of smart banking kiosks at a newly opened digital banking center in Abu Dhabi – the first of their kind in the Middle East. The virtual teller machines, delivered in partnership with banking and retail technology specialist Emerico, are at the core of the innovative uBank experience launched by Abu Dhabi Commercial Bank (ADCB)(*1), and bring a unique level of convenience and flexibility to banking customers.
uBank is an important part of ADCB’s drive towards innovation, and recently won The Asian Banker Middle East & Africa Regional Awards 2017 as 'Branch of the Year in the Middle East’. The digital banking service, offered through a new walk-in banking center in Abu Dhabi’s Yas Mall, allows customers to access their accounts and core banking services quickly, securely and conveniently, at a time that suits them. Through the touch-screen smart kiosks, ADCB’s customers can instantly open an account, obtain or replace credit and debit cards, and print checks and bank statements. They can also request for their service of choice and complete it with a visit to the banking outlet without having to wait. Self-service transactions are secured with biometric authentication technology and a digital signature system, while customers can also request on-demand support from a banking assistant via a live video connection.
Fujitsu secured the contract to deploy the smart banking kiosks based on several successful implementations in the Far East in cooperation with its Malaysia-based partner, Emerico. As part of the six-month implementation project, Fujitsu and ADCB co-created and implemented the digital processes for customer on-boarding, customer service, and instant card and check issuance.
By leveraging Emerico’s Alexis software, full customer integrtation is achieved through the UAE EIDA (Emirates Identitiy Authority) gate for accessing pertinent information with a simple scan of the customer ID. Alexis also monitors the kiosks remotely, checks if a component goes offline, and can even see when plastics must be refiled in the card printer. It is also integrated with all systems of the bank, whereby background checks to issue credit cards or loans can be swiftly verified. The credit cards issued from the smart kiosk are thereby fully certified by leading international card companies, and approved under local regulations as well.
Arup Mukhopadhyay, Head of Consumer Banking Group at ADCB, said: “uBank is the smart new way to bank, putting our customers at the heart of our service. Customers can now perform several on-the-spot transactions by visiting the ADCB ubank. This enhances the quality and speed of services and as a new ‘anytime, anywhere, anyhow’ solution, it will fit in perfectly with our customers’ lifestyles. We are very happy with Fujitsu and Emerico’s smart banking solution as it is fully secured, digitally driven and highly efficient.”
Farid Al-Sabbagh, VP & Managing Director at Fujitsu Middle East, says: “With the launch of uBank, ADCB has pioneered the digital branch in the United Arab Emirates and the Middle East region. We are pleased to help ADCB provide a true, one-stop digital experience. Every single detail in uBank, including the live video conference support, is designed to enhance customer convenience. This is a strong example of Fujitsu’s commitment to support our partners in the region with the latest technology solutions to power their digital transformation.”
Francis Lai, Managing Director of Emerico, says: “The implementation of uBank is truly groundbreaking for the region. ADCB has set a benchmark in leveraging the latest in digital technology. We are proud to have worked with Fujitsu on this transformational banking experience that raises the bar for quality customer service, and we will continue to work together to explore new opportunities to pioneer digital solutions in the Middle East region.”
Following the successful first implementation, ADCB is planning to launch two more uBank centers this year in Abu Dhabi and Dubai.
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Notes:
1. ADCB: ADCB was formed in 1985 and as at 31 March 2017 employed over 4,500 people from 75 nationalities, serving retail customers and corporate clients in 48 branches, 3 pay offices and 2 branches in India, 1 branch in Jersey and representative offices in London and Singapore. As at 31 March 2017, ADCB’s total assets were AED 264 billion. ADCB is a full-service commercial bank which offers a wide range of products and services, which include retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives and Islamic products, project finance and property management services. ADCB is owned 62.52% by the Government of Abu Dhabi (Abu Dhabi Investment Council). Its shares are traded on the Abu Dhabi Securities Exchange. As at 31 March 2017, ADCB’s market capitalisation was AED 35 billion.
About Fujitsu
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US $40 billion) for the fiscal year ended March 31, 2017. For more information, please see http://www.fujitsu.com.
About Fujitsu EMEIA
Fujitsu enables customers to capitalize on digital opportunities with confidence, by helping them to balance robust ICT and digital innovation. Fujitsu’s full portfolio of products, solutions and services gives its customers a competitive advantage in the era of digital transformation. In Europe, the Middle East, India and Africa (EMEIA) the company employs more than 29,000 people. For more information, please see http://www.fujitsu.com/fts/about/
All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
© Press Release 2017
