Dubai RTA launches smart platforms for bus drivers

DUBAI - Dubai’s Roads and Transport Authority, RTA, has launched smart platforms for public bus drivers as part of an effort to automate drivers’ services, maximise their happiness, and encourage them to deliver better services to customers.

"These platforms are smart devices programmed in several languages and directly linked to the Customer Relations Management system. Through these platforms, which are installed at all bus depots, bus drivers can submit suggestions and be part of the operational process. RTA values bus drivers’ inputs to service improvement as it views them as ambassadors of bus services delivery," said Abdullah Ibrahim Al Meer, Director of Driver Affairs, Public Transport Agency, RTA.

He added that the launch of this phase heralds a further improvement of services provided by the Public Transport Agency as it cares so much for drivers' proposals and their implementation. The process contributes to the achievement of strategic goals and the improvement of operational processes that is in line with RTA’s vision of "Safe and Smooth Transit for All."