Seef District, Kingdom of Bahrain – The Telecommunication Regulatory Authority (TRA) has launched an integrated complaint and inquiry management system in order to maintain effective communication between TRA, consumers and the telecommunications service providers.

The system includes a consumer portal where consumers can easily log in and submit details of their complaint and supporting documents. The system also provides faster options for registration via email (Gmail) or Facebook account, as all complaint and inquiry processes are managed through this portal besides the automized connection between TRA and the services providers.

"This new system complements the series of consumer support initiatives, which enables them to submit a request for dispute resolution in the event that the service provider fails to provide the consumer with the appropriate solution. This is in line with the Consumer Dispute Regulation which is enforced this year. The system also enables consumers to provide their views on the resolutions provided by the service provider." Said TRA’s Acting General Director Sh. Nasser bin Mohamed Al Khalifa.

TRA’s Acting Manager of Consumer Affairs Mrs. Amna Alghatam said "One of TRA’s priorities is to expand communications channels and enhance the quality of services provided to consumers. This new system is a translation of the TRA's strategic objectives aimed at enabling consumers to continuously and effectively communicate with TRA."

TRA also held several training workshops for the service providers to explain the advantages of the new system. The workshops focused on the updated dispute submission mechanism, the new features of monitoring responses and updates according to specified period.

TRA urges all consumers to pursue its ongoing awareness campaigns and directly communicate with TRA through its Consumer Call Center: 81188 for more information and inquiries about the request for dispute resolution process.

TRA also urges consumers to view the Consumer Dispute Regulation to be aware of the procedures for the submission of a dispute settlement request and to benefit from this vital and effective system for submitting complaints and inquiries through the TRA’s website.

About TRA

Since its establishment in 2002, the Telecommunications Regulatory Authority (TRA) of the Kingdom of Bahrain has been working with government, consumers, operators and investors to develop the country into the region’s most modern communications hub and to facilitate the growth of the market. As an exemplary Regulator for the region, TRA Bahrain independently carries out its duties in a transparent and non-discriminatory manner. More information about TRA can be viewed at www.tra.org.bh.

For Press inquiries and information please contact:

Media and Public Relations Department

tramedia@tra.org.bh

© Press Release 2018

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.