Dubai – Aster Hospitals UAE was announced as the winner of the highly prestigious UAE innovation award for 2020. Under the patronage of HH Sheikh Ahmed Bin Saeed Al Maktoum, Chairman and Chief Executive Dubai Quality Group, President of Dubai Civil Aviation Authority has provided this platform to private sector companies within UAE to showcase their innovative achievements.

Aster Hospital’s patient centric approach and noteworthy contributions in providing better experience for patients, employees and clinicians, made this win possible for the organization. With the aim to deliver consistent quality healthcare services to its patients, the hospital has launched various digital technological transformations, innovative solutions and a positive culture of change in the organization. By winning this prestigious award, Aster Hospitals have raised the bar of digitally transformed practices in the healthcare industry.

Some of the key initiatives are:

  • Implementation of a closed looped sample collection and medicine administration helped in mitigating potential errors.
  • IoMT (Internet of Medical Things) technology driven solution enables to ensure right patient in the right bed and this seamlessly circumvents identification errors.
  • Aster Hospital is one of the first healthcare provider in Middle East to host their business-critical applications over Microsoft Azure cloud and adding to that we implemented virtual desktop infrastructure, which is the future computing system.
  • To have a quicker response system in addressing large volumes of calls, Chatbot is implemented to respond frequently asked queries and online appointment bookings.
  • The hospital is also furnished with a dedicated innovation space called, “TechLab”- A space solely dedicated for brainstorming sessions, conferences and training sessions. The space is setup for teams to come together to accelerate innovation, rethinking the customer experience, improving overall operational efficiency and testing new hospital business models with the help of digital technologies. Additionally, Aster hospital also aims at implementing AI technologies in collaboration with Fuji to improve radiology services.

“The future of nursing excellence empirically depends on our ability to utilize/adapt technology, automations and digital transformation, busting the myth that nursing fraternity is not tech savvy and are accustomed to work in traditional norms. Nursing today is a prominent stakeholder in healthcare industry hence plays a pivotal role in promoting use of technology to contribute towards patient safety” said Ms. Sarah, Chief Nursing Officer, Aster Hospitals and Clinics, UAE.

Dr. Sherbaz Bichu, CEO of Aster Hospitals and Clinics, UAE, said “It's mainly about empowering our employees by fostering collaboration and innovation, “We believe that innovation happens from the ground up, with our staff being the best innovators we can think of. We have monthly innovation meeting where people can put forward their ideas for processes and technology.” Dr. Bichu emphasizes that “the world is growing, but if you look at technology usage in healthcare, it is further behind compared to banking and other industries. In order to catch up we need to empower our employees by fostering collaboration and innovation, in addition to looking to other industries to learn and tailor solutions to the healthcare industry.

The UAE Innovation Award aims at recognizing and celebrating innovation excellence and the success of organizations whose outstanding practices and achievements in innovation contribute to sustainable business growth.

The Award ceremony was conducted at Aster Hospital Al Qusais in presence of Ms Samira Shaloh, Managing Director, Dubai Quality Group, Dr. Sherbaz Bichu, CEO, Aster Hospitals And Clinics UAE, Ms Sarah Ilyas, CNO, Aster Hospitals and Clinics, Mr. Padam Sundar Kafle, Head IT and Automation, Aster Hospitals UAE, Mr. Joseph George, Regional Head IT, Aster Hospitals and Clinics GCC

About Aster Hospitals UAE

Aster Hospitals, UAE is Aster DM Healthcare's continuation of its endeavor to create world-class, patient-centric hospitals driven by medical innovations and a culture of excellence. The Hospital aims to make a difference, with its patient-centric approach to medical care. The state-of-the-art multispecialty hospital in Mankhool is a 100-bedded medical facility, and Al Qusais a 150-bedded facility, where doctors adopt a multidisciplinary approach to provide holistic treatment to patients.  Equipped with the most advanced Neonatal Intensive Care Unit in UAE, Aster Hospital offers multispecialty medical and surgical care all under one roof. Aster Hospitals has recently also added a hospital under the name ‘Aster Cedars Hospital’ and a 50-bedded facility in Muhaisnah under its banner.

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, and clinics. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC states through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.

For more information about us, please visit www.asterdmhealthcare.com  or contact:
Lavanya Mandal
Head of PR and Internal Communications
Aster DM Healthcare
Email: lavanya.mandal@asterdmhealthcare.com

Bejoy Changarath
Assistant General Manager - PR & Media Relations
Aster DM Healthcare
Email: bejoy.changarath@asterdmhealthcare.com

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