- Features Express Service facility which includes a 29-point vehicle check in 90 minutes
- Administered by qualified technicians to provide outstanding customer service
Muscat: General Automotive Company (GAC), the official distributor of FUSO vehicles in the Sultanate, recently launched the first of its kind 3S FUSO facility in the entire Middle East. The introduction of the new facility is in line with GAC’s efforts to further enhance its presence in the country, while also celebrating its successful journey spanning over four decades. The launch was organised by GAC on Monday, February 18, and took place at the new FUSO Truck Centre in Al Athaibah. The ceremony was attended by Sebastien Henry, General Manager of FUSO Middle East and North Africa, Venukumar Vasudevan, Head of Customer Services, FUSO Middle East and North Africa, Hani Al Zubair, Chairman of the Zubair Automotive Group and Manoj Ranade, the GM of General Automotive Company. Also in attendance were other GAC and FUSO Oman team members, several FUSO customers, and local media representatives. The facility is built on an area of 12,000 square meters as per the latest international standards, capable of handling express service of up to 60 vehicles daily.
The ceremony began with a welcome speech given by Salim Al Harthy, Marketing Manager of FUSO Oman in which he highlighted the potential of the new FUSO facility and the services it offers to customer, emphasising on an unmatched experience in terms of quality, comfort, and speed. He also spoke about the relationship between GAC and Daimler Commercial Vehicles, the manufacturer of FUSO vehicles, as well as on the areas of investment and development in the showrooms, sales, and spare parts facilities. During GAC’s successful journey, it has received several prestigious awards, including a Sales awards at the Middle East level and Customer Service award at global level. It has also been honoured with several international accolades for offering a tailored training programme for FUSO drivers as well as the service and spare parts marketing teams.
On this occasion, Manoj Ranade, the GM of General Automotive Company, said, “I am pleased to begin a new step in the success of the FUSO brand in the Sultanate to strengthen our relationship with our valued customers and to continue to provide distinguished services through the opening of the all-new FUSO facility. This centre has been built as per the international standards of the FUSO brand and is the first of its kind in the entire GCC. It comprises of advanced equipment and technologies alongside a highly trained & certified team of technicians accredited by FUSO.”
“At this integrated centre for trucks and buses, FUSO owners can book a regular maintenance appointment for their vehicles at regular service internals and opt get it serviced in 90 minutes with prior appointment, complete with a complementary vehicle wash. While the vehicle undergoes this service, customers can wait in the dedicated customer lounge and avail the free WiFi & refreshments. The new centre will be open from Saturday to Thursday from 7:00am until 7:00pm,” he added.
On the occasion of the opening of the new and integrated FUSO facility, Sebastien Henry said, “FUSO has a long and proud history of achievements. Over the past years, the FUSO brand has established itself as a leading company in manufacturing buses and trucks that have been renowned for their performance, quality, durability, comfort, and fuel efficiency.”
“Today, thanks to our invaluable global partners, FUSO is able to provide a wide range of offers on trucks and buses, together with extremely customer-focused and extensive spare parts and workshop services, no matter where the customers are located. As a result, FUSO has become a brand synonymous with outstanding service, economic value, and a commitment to our customers’ success,” he added.
“The same is true in Oman, where the FUSO brand has been proudly represented by GAC since 1973. As a result of their efforts, FUSO today holds a strong position as a key player in the commercial vehicle arena, with an extensive range, including light duty commercial vehicles as well as medium & heavy-duty trucks. With a vehicle to suit most commercial requirements, and backed by GAC’s vast service network and renowned customer service, FUSO has become tantamount to quality and durability. More importantly, our 46-year long partnership stands as a testament to the strength of our relationship, not just with GAC, but with that of all our customers in Oman as well. It gives me great joy to acknowledge the deep loyalty and trust that customers place in our vehicles, and we intend to build on that success for many more years to come.”
“Furthermore, I, as a representative of the FUSO brand of vehicles here in the MENA region, would like personally assure you that we are totally committed to the market in Oman and the region. We will continue to take every necessary step to further strengthen our relationship with our customers together with General Automotive Company, right from offering best-in-class vehicles, all the way to outstanding after-sales service. In fact, the launch of this stunning new 3S facility is another step closer towards achieving our goals,” he concluded.
During the ceremony, Ashraf Osman, National Service Manager at General Automotive Company gave a detailed presentation in which he explained the services and benefits of the new FUSO facility. He also reviewed the stages when conducting a regular maintenance and express service, which include a 29-point check on the vehicle to ensure its safety on the road, and finally the vehicle wash and handover; all of which are completed in 90 minutes. He also spoke about the mobile maintenance service facility that provide services to clients at their convenient locations.
Before the end of the ceremony, the attendees were invited to cut the ribbon and given a tour of the facility’s various sections, which included Sales, Service Reception, Express Service Work & Washing Bays as well as air-conditioned Delivery Area. The attendees were also invited to take a closer look few of the showcased Fuso models.
FUSO trucks and buses are considered amongst the highest performing and most reliable commercial vehicles in the market today. This leading brand position has only been made possible by FUSO’s commitment to provide a wide range of vehicles to meet its customer’s ever increasing needs. FUSO is a brand that pushes the boundaries of flexibility, quality, durability, affordability and performance with each new model they develop. An integral part of this range has always been the Canter trucks, which has evolved over the years with constant improvements in comfort and spaciousness, whilst retaining the compact dimensions that make it so manoeuvrable.
The FUSO FA, FI and FJ are medium to heavy duty trucks that not only offer outstanding comfort, operational ease, and excellent economy that most FUSO trucks are generally known for, but also comes with a host of new features exclusive to this relatively newer model. Better still, all these three models are manufactured at the state-of-the-art Daimler Indian Commercial Vehicles plant in Chennai, India.
In addition to offering a market leading fleet of vehicles, GAC’s dedication to its customers is clearly evident from the range of rewards and recognitions it has received over the years with regard to its performance and customer service.
For more information on the extensive range of FUSO commercial vehicles available in Oman, customers can visit their local FUSO showroom or go online to www.fusooman.com .
© Press Release 2019