UAE, Dubai: The Dubai Health Authority (DHA) concluded its participation at the 39th Gitex Technology Week (Gitex 2019), which took place on October 6 to 10 at the Dubai World Trade Centre.

During Gitex, the DHA displayed and launched a number of innovative systems and smart solutions, which were well received by visitors and government officials.

The DHA launched at the exhibition, the “Grievance and Compliant system”, which permits employees at the DHA to electronically file their complaints and grievances—enhancing the employees’ satisfaction and helping them attain justice. 

The DHA also launched an online Platform for Volunteering and Corporate Social responsibility (CSR) that can be accessed via the DHA’s website. Through the platform, volunteers from the DHA and outside can log in to apply for different volunteering opportunities at the DHA ranging from charity activities and other various events.

Other innovations and smart solutions that were on display during GITEX included: the Smart Health Alert, which aims to proactively identify critical cases and act on them before the situation deteriorates.

DHA also showcased “Mesaed”, which utilizes artificial intelligence for billing accounts for 44 government entities. This will help in reducing working days needed, reducing human errors to zero and providing detailed reports, to name a few. 

The authority’s “Grievance and Compliants system” was also displayed, the system will allows employees to electronically file their complaints and grievances. The system aims to provide clear information and fair procedures for employees, increase employee satisfaction and help employees attain justice.

Also displayed was the DubaiHealthBooking.com, which is a single platform for booking medical appointments in government and private health facilities in Dubai and can be accessed via website (www. DubaiHealthBooking.com) or the DubaiHealthBooking.com App. It aims to enable residents to experience easy, convenient and accessible care while booking health facilities in Dubai.

Meanwhile, Mindspire is a mobile application that aims to help individuals suffering from depression or those who would like a preliminary screening of their state and aid in alleviating their symptoms, with a focus on anonymity and minimal user intervention. This is done through the combination of non-intrusive analysis as well as very few active inputs from the user. Following the analysis, people with milder cases of depression would receive recommendations, while those on the higher of the spectrum are encouraged to contact a professional.

The DHA showcased at Gitex, its all-in-one smart app that will integrate many of the authority’s existing applications as sub-services in a bid to create a seamless patient-hospital interface. The services integrated with the app include the Dammi App, which aims to makes it easier to find a time and place to make a blood donations in Dubai and allows blood donors to answer donation eligibility questionnaire and read pre-donation educational material through their mobile phones before they come to the donation centre.

‘Salem’ medical fitness and occupational screening smart system, has also been added to the app to allow the public to track the status of their file. The app also includes patient services, where users can view and cancel appointments, view prescriptions and view lab results. The DHA’s medical registry, facility location and media centre can also be viewed in the app, which is available for free download on Google Play, Apple Store and other Android platforms.

Meanwhile, the Shefaa oversees health programme displayed at Gitex is a fully integrated and unified system that makes the procedures for applying for oversees treatment easier and more time efficient.  The programme aims to eliminate the need to physically go to DHA facilities as all oversees treatment procedures have been digitalized and integrated with GRP,IDAM and FAHR.

The Green Wing, thermal imaging drone was also be on display at the exhibition. The drone aims to provide a thermal distribution map where seedlings will be distributed and planted based on the thermal imaging map.

-Ends-

For further information, please contact:
Kamakshi Gupta and Noor Nazzal
Communications Analysts- Media Dept.
Dubai Health Authority
klgupta@dha.gov.ae  nnnazzal@dha.gov.ae
+9714 2197455

About the Dubai Health Authority:

The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement. 

Prior to the establishment of the DHA, the Department of Health and Medical Services, which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery.

In May 2018, H.H Sheikh Mohammed, issued Law No. (6) of 2018 of the DHA. The new Law further enables the DHA to achieve its objectives including regulating medical services in Dubai, enhancing competiveness and transparency, improving medical services and products based on international best practices and achieving the sector’s objectives according to approved strategic plans.

H.H Sheikh Mohammed also issued Decree No. 17 of 2018 establishing subsidiaries of the DHA: the Dubai Healthcare Corporation and Dubai Health Insurance Corporation to further enhance healthcare services in Dubai and enable DHA to fulfil its responsibilities and obligations.

Three new strategic sectors were also added as part of the decree; they include Strategy and Corporate Development, Health Regulation, and Shared Support Services.

In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including Latifa, Dubai, Rashid and Hatta Hospitals, its 12 primary healthcare centres, 17 medical fitness centres and its 6 specialty centres.

For more information, visit DHA’s website: www.dha.gov.ae 

© Press Release 2019

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