Al-Futtaim Health launches full scale COVID-19 response plan

Al Futtaim HealthHub launches multiple online and digital services to aid clinic patients as part of COVID-19 response plan


Dubai, UAE: With the fast developing novel coronavirus (COVID-19) situation in the UAE, Al-Futtaim Health has launched a full scale COVID- 19 response plan in line with national and international best practice clinical guidelines to proactively prevent & reduce infection and intervene early. As a prominent player in the private healthcare arena, and part of Al-Futtaim Group, one of the most diversified and progressive companies in the UAE, Al-Futtaim Health felt it is their duty and responsibility to utilize the collective expertise of its healthcare professionals at the service of UAE citizens and residents during such challenging times. This initiative will focus on the early identification of infection, isolation and contact tracing to flatten the curve and reduce the rate of infection.

In response to COVID-19, Al-Futtaim HealthHub, A brand of Al-Futtaim Health is now offering Telehealth services when calling the clinics directly or on the HealthHub toll free 800 2344 for all patients for non-emergency services. This new initiative allows patients direct access to their doctor or healthcare provider via a telehealth system for all their chronic or non-emergency care. The service offers consultations and prescriptions that can be delivered right to the patient’s door via HealthHub Pharmacy.

In addition to the Telehealth initiative, HealthHub also provides an online self-assessment tool for COVID-19 virus and offers online video consultations for patients to interact with doctors directly while remaining safely at home during the #stayhome campaign. The Al-Futtaim Health call center lines remain open to address patient queries regarding current and future appointments while guiding them through the video consultation process.

For patients who still need to visit the clinics, operating hours are from 8am to 7pm on days of sanitization, and from 8am to 9pm on all other days. All Al-Futtaim Health clinics strictly adhere to the sanitization processes set by UAE government to ensure patient safety.

As advised by the DHA, Al-Futtaim Health would like to remind patients to remain vigilant and to adopt good personal hygiene practices and refrain from leaving their homes unless absolutely necessary. In these times, social distancing is highly advised for those who are exempt from home quarantine and must maintain a minimum distance of 2 meters.


About Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim today, is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into four operating divisions; automotive, financial services, real estate and retail; employing more than 42,000 employees in more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information, please visit:  

About Al-Futtaim HealthHub

The HealthHub provides accessible, integrated health management supported by smart solutions in a casual, happy and insight-driven environment. With a family doctor who knows you, knows your medical history, who you can ask anything and who is always just a message away you have a true family doctor. Our vision is to provide wellbeing for everyone to redefine the healthcare experience by delivering high quality, smart and integrated care, to enrich your life.

For more information visit Health Hub Channels

Media contact:
Natasha Valentine
Al Futtaim Health
Mobile: +971509118074

© Press Release 2020

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