|14 January, 2018

Abu Dhabi Motors continues its reign as best-performing BMW Group importer in the Middle East for 2017

Unmatched aftersales service packages contribute to robust growth and customer trust and loyalty.

Abu Dhabi Motors continues its reign as best-performing BMW Group importer in the Middle East for 2017

  • Sold over 15,000 new BMW’s in 2017
  • One of the few companies to post sales growth in 2017.

  • Unmatched aftersales service packages contribute to robust growth and customer trust and loyalty.
  • BMW X models continue to fuel growth with the BMW 5 Series and 7 Series sales charging hard.
  • Abu Dhabi, UAE – Abu Dhabi Motors, BMW Group’s importer in the Capital, once again claims the title of the best-performing BMW Group importer in the Middle East in terms of sales, customer retention, brand equity and customer satisfaction in 2017, with total sales exceeding 15,000 new cars. Marking its seventh consecutive year at the top and the ninth consecutive year of increased sales, strengthened 8 Years aftersales service packages, the continuation of several strategic partnerships with major organisations and exciting launches were some of the factors fuelling the company’s ongoing growth supported by the utmost commitment and professionalism of its outstanding employees.

    The continued success of top-end models, mainly the BMW X5, X6, BMW 5 Series and BMW 7 Series largely drove the importer’s impressive sales results. With a unique blend of performance, modern and elegant designs, premium levels of comfort and space, in addition to industry-first technologies, both vehicles of the X model family continued to garner customer appreciation and approval. 2016 was the first full-year of the new 7 Series, and 2017 was the first full-year for the new 5 Series models – two of the most popular models in this region which helped keep sales stable. MINI also experienced a strong year in the Capital, with the new Countryman proving to be the most popular model.

    2017 saw the arrival of the all-new BMW M760Li xDrive. The 12-cylinder, 610Bhp, petrol engine with M Performance TwinPower Turbo technology reinforced the new car’s range-topping status, while its dynamic driving characteristics combined with superior ride comfort made it a compelling statement and set a new benchmark in the luxury sedan segment. In line with the capital’s appetite for luxury vehicles, Abu Dhabi Airports’ VIP Terminal, took delivery of five new BMW M760Li individual vehicles from Abu Dhabi Motors. This doubled the current fleet of luxury vehicles at the VIP Terminal in Abu Dhabi International Airport to ten luxury BMW’s taking the travel experience from comfortable to extraordinary.

    To offer customers total exclusivity and enabling them to stand out from any crowd, 2017 also saw Abu Dhabi Motors offering an extensive palette of highly exclusive paint finishes for the BMW  range. The extensive range of colours allowed customers to make a strong statement with their BMW, in line with Abu Dhabi Motors’ ongoing mission to tailor and create truly unique vehicles for its top customers. Abu Dhabi Motors’ continual pursuit of excellence was dem

    onstrated by another highlight for 2017 when it took home three honors at the global ‘Excellence in Sales’ global awards - Best importer in Sales, Best BMW 7 Series Importer, and Manager of the Year award for Arno Husselmann, General Manager of Abu Dhabi Motors.

    Commenting on another successful year, Arno Husselmann, General Manager of Abu Dhabi Motors, said: “At the beginning of 2017, we made a commitment to continue our customer-centric approach – focusing on customer satisfaction, the ability to understand the individual customer needs by offering unique products to allow our customers to stand out and above all else, a relentless pursuit of excellence. This is something we have remained true to throughout the companies existence as demonstrated by our wide range of launches and partnerships.

    A major driver of Abu Dhabi Motors’ 2017 sales was the unmatched aftersales coverage it offers on all BMW and MINI cars. The BMW and MINI service inclusive + repair packages are the most comprehensive in the industry covering services, repairs and maintenance. Vehicles are supplied with two packages as standard on cars sold from Abu Dhabi Motors. The BMW Service Inclusive Plus package covers routine services for 8 years and/or 160,000 kms and the BMW Repair Inclusive package covers 5 years and/or 200,000 kms. MINIs are also supplied with two packages: the MINI Service Inclusive Plus for 5 years and/or 100,000 kms, and MINI Repairs Inclusive for 5 years and/or 200,000 kms. This means even more added- value to customers, offering them the lowest cost of ownership amongst all brands. Along with peace of mind, the customer will also enjoy a higher resale value on their car because of this coverage. Furthermore, the unused portion of all packages are fully transferable to any new owner since the packages belong to the vehicle and not the owner.

    Abu Dhabi Motors’ commitment to deliver unmatched sales and service standards, in addition to ongoing improvements across its business functions during the last 12 months, have contributed to a further increase in customer satisfaction levels. From June 2017, the customer satisfaction index showed that the importer achieved an overall sales satisfaction score of 98.3%, with aftersales satisfaction levels at 97.3%.

    “The ongoing support of our many loyal customers is the back-bone of our success for which we would like to thank them, as well as the BMW Group Regional Office and the owners of Abu Dhabi Motors for their collaboration, and our employees for their professionalism and dedication to our mission and vision. As for 2018, our promise remains the same – to reach even higher standards of performance across everything we do to maintain our position as the region’s highest-selling and the best BMW Group Middle East Importer.” concluded Husselmann

    -Ends-

    For more information please contact:
    Ipek Kibar
    Abu Dhabi Motors
    Tel: +971 (0) 2 558 8000
    Email: ipek.kibar@alsaqergroup.com  

    Amjad Saqer
    Edelman DABO
    Tel: +971 (0) 50 617 9301
    Email: bmwteam@edelmandabo.com  

    ABU DHABI MOTORS
    Abu Dhabi Motors is the exclusive importer for BMW, MINI, BMW ALPINA and the sole dealer for Rolls-Royce Motors Cars in Abu Dhabi and Al Ain. Founded in 1985 by Sheikh Mohammed Bin Butti Al Hamid in Umm Al-Nar in a small showroom and workshop employing 24 people, Abu Dhabi motors has become the most successful BMW Group Importer in the Middle East and now employs over 750 people in twelve facilities in Abu Dhabi and Al Ain, amongst which are the largest BMW and Rolls-Royce Showrooms in the world.

     Abu Dhabi Motors was awarded ‘Global Dealer of the Year’ by Rolls-Royce Motor Cars in 2008, 2012, 2013 and 2015 as well as announced as the top-selling Rolls-Royce Dealer globally for 2008, 2013, 2014 and 2015, and the ‘Best Bespoke Dealer Worldwide’ for the past 9 years thereby firmly establishing itself as the leading Rolls-Royce Dealer globally, having won 20 Global awards in 13 years, the highest ever and the only Dealer to have won the prestigious Global Dealer of the Year award, four times.

     Abu Dhabi Motors has been the top selling BMW Group importer in the Middle East for the past 8 years, as well as the recipient of the ‘Global Excellence in Sales’ Award for “Leadership in Luxury Class”. ADM also received “Best Importer in Sales”, “Best BMW 7 Series Importer”, and “Manager of the Year” awards in the Middle East Region for 2016 at the BMW ‘Excellence in Sales’ global awards ceremony. With five global and three regional awards Abu Dhabi Motors is the most successful BMW Group importer in terms of excellence in sales globally. ADM sold 14,845 new BMW’s in 2016 and is the top-selling premium vehicle Importer in the Middle East. ADM also boasts the highest customer satisfaction results in the Middle East, achieving an overall sales satisfaction score of 99.1%, while the overall service satisfaction scored 99%.

    Following on from a record-breaking 2016, ADM aims to improve on those numbers in 2018. January to May overall customer satisfaction for sales reached a remarkable 99.3% and for service 99%. BMW’s top-end models continue to drive sales with the X5 and X6 models followed by the 7 Series and 5 Series as the key models of ADM’s growth. The company is known for its “Culture of Excellence” and leaving no stone unturned in enhancing every customer’s ownership experience. “Retail is Detail” and the Company only employs the best people to meet exacting standards.

    © Press Release 2018

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