Dubai, April 30, 2007: Xerox Emirates today announced its participation in a internationally recognized training course called "Up Your Service Training" which is intended at raising the bar on customer service levels of its customer service and support staff.
Staff across all levels at Xerox Emirates will undergo the "Up Your Service" (UYS) training which will use proven strategies to improve customer service levels in a successful manner.
"Xerox Emirates has undertaken the UYS training as part of its commitment to fulfil its No 1 objective to improve the overall customer experience. We believe this training course will further enhance the already high levels of customer service that our customers have come to expect from us in order to craft the optimal customer experience at each stage of the customer lifecycle and we are confident of raising the bar on our overall service experience even further for the benefit of our customers." said Belal El-Banna, Marketing Manager, Xerox Emirates.
Ron Kaufman is the author of the UYS bestselling series and founder of the UYS College. He is an internationally acclaimed innovator and motivator for partnerships and quality service that helps organizations around the world achieve superior service, increase customer loyalty, creates strong partnerships and builds winning teams.
Since its inception, one of the core values of Xerox Emirates has been to deliver quality and excellence in all its initiatives. The company has taken the lead in bringing state-of-art technology and management practices including the Lean Six Sigma throughout the company to provide a powerful way of improving the value delivered to customers and simplifying the way business is done with them. Xerox's traditional "Leadership through Quality" strategy reflects the company's commitment to be more focused, faster and flexible in all its initiatives and to help clients do the same.
Xerox Emirates is committed to "Improve the Customer Experience" and recognized this as their number one priority. All internal processes are geared towards improving the overall customer service experience in order to ensure the delivery of quality in all its initiatives with the company having a proven track record of delivering outstanding customer service. Xerox Emirates is a proud winner of Business Excellence Certification (BEC) in 1993, DQA (Dubai Quality Award) in 1996 and 2005 and the Sheikh Khalifa Excellence Award in 2005.
About Xerox Emirates
Established in 1985, Xerox Emirates is a joint venture between the Mohamed Hareb Al Otaiba Group and Xerox Limited and offers the latest and most advanced range of office equipment in the Middle East. Xerox Emirates wide range of digital products and innovative services has positioned the document company as the market leader in providing document solutions throughout the UAE and the Middle East. From the desktop to the production department to the enterprise, Xerox Emirates has the richest product and service portfolio - copiers, printers, fax machines, scanners, software, digital printing and publishing system, supplies, turnkey document management and outsourcing services; all backed with world class support and unmatched customer service. The high standards maintained by Xerox Emirates were officially recognized in 1996 and again 2005 by the Government of Dubai when the company was presented with the Dubai Quality Award. In addition Xerox Emirates is the proud winner of the Sheikh Khalifa Excellence award and the ISO Award for Quality. Xerox Emirates also provides to customers consulting services to define the best approach to implement a solution and represents worldwide Xerox partners such as Documentum & Kofax. It has also launched Xerox tools like DocuShare and Flowport to better share knowledge in organisations.
For more information please contact:
Nizar Aridi
ASDA'A Public Relations
Dubai
UAE
Tel: 00-9714-3344550
Email:n.aridi@asdaa.com
Andrew Hurt
Xerox Emirates
Dubai
UAE
Tel: 00-9714-3525885
Email: andrew.hurt@xerox.ae
© Press Release 2007
