Inter-carrier billing and routing optimisation solutions specialist i-conX solutions has announced that Vodafone Qatar is the latest customer to enter live production with the i-conX R.O. (Routing Optimisation) solution.
The deal provides Vodafone Qatar with a fully scoped RO solution, encompassing additional, specialised Quality analysis and reporting tools alongside the core LCR and routing functionality.
The RO system has been deployed to integrate seamlessly into the existing Vodafone Qatar Interconnect Billing system, also provided by i-conX, and in live use since early 2010. The common deployment allows Vodafone Qatar users to access all functionalities from a single login, GUI and harmonised set of reference data to achieve the maximum productivity gains available.
Speaking on behalf of Vodafone Qatar, Head of Roaming and Interconnect Marc Hilhorst commented, "Tight control of call quality is of extreme importance to Vodafone Qatar as a way to maintain high levels of retail customer satisfaction. The i-conX RO solution gives us sophisticated analytic and reporting tools in the Quality domain with rapid-response capability, and these allow us to identify and manage negative quality issues confidently long before they can impact on customers"
"Alongside the existing billing solution, i-conX now provides us with a trusted a-s-p delivery service across our wholesale billing, settlement and routing space. The additional RO solution was thoroughly tested in live operations and met all its objectives comfortably".
The i-conX software facilitates Quality management via a configurable series of alarms, alerts and report subscriptions, to highlight issues at trunk and capacity level. The solution delivers Quality KPIs derived from both successful and failed call events, and pre-defined thresholds enable Vodafone Qatar to manage routing plans pro-actively in daily operations.
On behalf of i-conX solutions, Brendan Rogan, CEO commented : " Having worked as partners since commercial launch, we are extremely proud to be continuing our business association with Vodafone Qatar. The i-conX team has worked hard to deliver a market leading product that can deliver key benefits for exacting and high-profile business requirements like this."
Vodafone Qatar is the latest customer to choose i-conX's new Routing Optimisation product, which is available in both a-s-p and onsite (SW license) delivery models. The solution offers a number of optional quality, wholesale trading and automation modules, grouped around a common core product.
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About Vodafone Qatar Q.S.C.
Vodafone Qatar Q.S.C. ("Vodafone Qatar") is the holder of the Second Public Mobile and Fixed Telecommunications Networks and Services License in the State of Qatar.
Please visit www.vodafone.qa for more details.
For press enquiries, please contact:
Lana Khachan
E-mail: lana.khachan@vodafone.com
About i-conX Solutions
Based in Dublin, Ireland, i-conX solutions provides expert interconnect and routing optimisation solutions to the telecommunications industry.
Founded in 2001, i-conX is a leading inter-carrier billing and routing solutions vendor securing 14 new customers since 2007. i-conX delivers its solution via licensed/installed packages, or as a partially/fully outsourced and hosted service according to customer requirements. i-conX's international success has been instrumental in achieving a sustained 35 per cent year-on-year growth with its EMEA customer base including high profile carriers such as Vodafone Qatar, Tele2, Cable & Wireless, BASE (KPN) and MagtiCom. In recent times i-conX has enjoyed particular success in emerging markets across Europe, the Middle East, Africa and the Asia Pacific, largely through its comprehensive commitment to on-the-ground delivery support.
Headed-up by CEO Brendan Rogan, its unique positioning as a company entirely dedicated to interconnect issues has seen i-conX become an expert source for independent business advice, as well as a trusted service provider. Its 30-strong team offers hundreds of years combined experience and the board boasts some of the industry's most knowledgeable and respected interconnect specialists.
For press enquiries, please contact:
Katrina Cliffe - Marketing Services Manager
i-conX solutions
0044 (0) 7971 064833
Katrina.cliffe@iconxsolutions.com
© Press Release 2012
